NAPUA ALATINI
Avondale,USA
Summary
Highly organized and detail-oriented healthcare administrative professional with 10+ years of experience in healthcare staffing, scheduling, and personnel management. Proven expert in optimizing staff allocation and improving operational efficiency in high-volume settings. Skilled in using QGenda, Epic, and iQueue to streamline scheduling and enhance communication between providers and departments
Overview
11
11
years of professional experience
Work History
Medical Staff Assignment Coordinator (Remote)
Mayo Clinic
Rochester, USA
11.2022 - Current
- Coordinates schedules weekly for residents, CRNAs, and SRNAs with the Anesthesiology Department to optimize coverage and enhance operational efficiency
- Maintains accurate records of absences and assignments for consultations, sub-specialty clinics, and procedures to support efficient resource allocation
- Collaborates with Division Management to report ongoing activities and adjustments, influencing decisions on staffing and utilization of the Operating and Procedural rooms, and enabling informed management strategies
- Utilizes QGenda, Epic, and iQueue for scheduling to demonstrate technical proficiency and enhance operational effectiveness
- Key responsibilities include optimizing scheduling processes, enhancing resource allocation, and supporting strategic decision-making within the Anesthesiology Department
Admissions Assistant
Life Care Centers of America
Glendale, USA
09.2024 - Current
- Completes admission paperwork, manages resident records, and ensures compliance with regulatory standards to support seamless admissions
- Verifies insurance benefits and obtains necessary pre-certifications to facilitate timely admissions
- Conducts tours with potential residents and families, clarifying facility policies to support smooth transitions
- Reviews clinicals, referrals, and evaluates prospective resident needs to facilitate appropriate placements
- Collaborates with hospital case managers, discharge planners, and physicians to maintain high occupancy rates
Navigator
Mayo Clinic
Phoenix, USA
05.2021 - 11.2022
- Coordinated internal and external consultations for Hematology, Medical Oncology, and Palliative Medicine, enhancing patient access through optimized appointment scheduling
- Secured authorization and referrals for consultations, facilitating timely access to necessary care
- Liaised with providers via Epic and Outlook, ensuring accurate scheduling and minimizing appointment conflicts
- Trained new hires and coached staff on procedures and best practices to foster team competency
- Updated training material, assisted leadership with current policies and procedures
Appointment Specialist
Mayo Clinic
Phoenix, USA
05.2016 - 05.2021
- Coordinated all medical appointments for Hematology/Oncology patients, including office visits, testing, and treatment procedures, ensuring seamless patient access to care.
- Collaborated with BMT team and clinical staff to schedule BMT and CAR-T workups, ensuring timely authorizations were obtained for seamless patient care.
- Verified patient authorizations prior to scheduling appointments to ensure eligibility.
- Managed incoming calls to promptly address patient needs, contributing to improved patient satisfaction and support.
- Communicated with Hematology/Oncology teams and other departments via Epic and Outlook to facilitate coordinated patient care
- Updated patient demographic information in the system.
- Facilitated training for new staff members to enhance team effectiveness and service delivery.
Patient Access Representative
Phoenix Children’s Hospital
Phoenix, USA
11.2015 - 09.2016
- Registered patients in Emergency Room, ensuring accuracy and completeness of information to facilitate prompt patient care
- Collected and verified essential patient information from families, including IDs and insurance cards, to expedite admissions process
- Verified patients’ eligibility and benefits through phone and online resources, ensuring compliance and proper coverage
- Updated patients’ demographic information to ensure accuracy of records
Pre Access-Specialist
Phoenix Children’s Hospital
Phoenix, USA
05.2015 - 04.2016
- Verified patient eligibility and benefits to streamline onboarding and minimize claim denials
- Pre-registered patients by efficiently obtaining and updating demographic information, enhancing patient experience
- Discussed financial responsibilities, including copays and co-insurance, to assist patients with financial planning
Education
Bachelors - General Studies (concentration in Human Services)
Southern New Hampshire University (SNHU)
Manchester, NH06-2024
Skills
- Admission processing and registration
- Authorization management
- Patient coordination
- Clinical support
- Data entry accuracy
- Record keeping
- Office software proficiency
- Organizational skills
- Team collaboration
- Effective communication
- Customer service excellence
- Training and development
Timeline
Admissions Assistant
Life Care Centers of America
09.2024 - Current
Medical Staff Assignment Coordinator (Remote)
Mayo Clinic
11.2022 - Current
Navigator
Mayo Clinic
05.2021 - 11.2022
Appointment Specialist
Mayo Clinic
05.2016 - 05.2021
Patient Access Representative
Phoenix Children’s Hospital
11.2015 - 09.2016
Pre Access-Specialist
Phoenix Children’s Hospital
05.2015 - 04.2016
Bachelors - General Studies (concentration in Human Services)
Southern New Hampshire University (SNHU)