Napualani Lealaimatafao
Honolulu,HI
Summary
Driven professional with a track record of enhancing operational efficiency at Hawaiian Airlines through expert loading, unloading, and marshaling aircraft. Demonstrated leadership at T&C Surf Shop, significantly improving team productivity and customer satisfaction. Skilled in corporate policies and fostering team efficiency, with a notable achievement in reducing recidivism rates at Women’s Community Correctional Center, follows policies and procedures, and rules and regulations.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Hawaiian Airlines
07.2021 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for approximately over 8 to 10 daily flights.
Supervisor
T&C Surf Shop
05.2018 - 07.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Adult Corrections Officer
Women’s Community Correctional Center
08.2014 - 05.2018
- Fostered connections with local community resources to help inmates find housing, employment, and other necessities upon release.
- Reduced recidivism rates by developing and administering rehabilitation programs tailored to individual needs.
- Played a key role in emergency response efforts during facility lockdowns or natural disasters, ensuring the safety and well-being of both staff and inmates.
- Conducted thorough inmate intake assessments, gathering critical information to inform appropriate housing assignments and treatment plans.
Education
Diploma -
Kaimuki High School
Honolulu, HI06.2004
Skills
Loading and unloading
Timeline
Ramp Agent
Hawaiian Airlines
07.2021 - Current
Supervisor
T&C Surf Shop
05.2018 - 07.2021
Adult Corrections Officer
Women’s Community Correctional Center
08.2014 - 05.2018
Diploma -
Kaimuki High School
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