Naqib Saeed
Abuja,Nigeria
Summary
Proven Customer Service Representative at Yesmin Supermarket, adept in cash handling and active listening, significantly enhanced client satisfaction. Leveraged critical thinking to resolve high-stress disputes, demonstrating a strong work ethic and exceptional customer service. Skilled in maintaining professionalism and efficiency, contributing to improved service levels.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Yesmin Supermarket
03.2020 - 11.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
Home Servicer
Self
01.2018 - 03.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Assisted families by changing bed linens, washing and ironing laundry and cleaning premises.
Education
Bachelor of Arts - Economics
University of Abuja Gwagwalada
Abuja Gwagwalada06-2023
High School Diploma -
Hajj Camp Gwagwalada
Abija Gwagwalada06-2020
Skills
- Active listening
- Cash handling
- Critical thinking
- Strong work ethic
- Exceptional customer service
Languages
English
Professional Working
Ebira
Native or Bilingual
Timeline
Customer Service Representative
Yesmin Supermarket
03.2020 - 11.2024
Home Servicer
Self
01.2018 - 03.2020
Bachelor of Arts - Economics
University of Abuja Gwagwalada
High School Diploma -
Hajj Camp Gwagwalada
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