Summary
Overview
Work History
Education
Skills
Timeline
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Naqiya Elliott

Naqiya Elliott

Griffin ,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Chat Member Service Representative

Virgin Pulse
08.2019 - 11.2023
  • Acknowledged customer inquiries, resolved issues and communicated with customers through chat services by established service standards.
  • Managed 75 customer service inquiries via chat per day and decreased response time to customers by 40% while maintaining consistent customer satisfaction ratings of 95%.
  • Retained in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports that accurately reflect customer feedback.

Elementary Visual/Deaf Interpreter

Tutor Time Learning Center
Remote
02.2014 - 08.2019
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Communicated with clients to understand interpreting needs and provide the best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

Apple Technical Support Representative

Kelly Connect
05.2011 - 02.2014
  • Resolved customer inquiries and escalated complex customer issues related to Apple hardware/software products by providing step-by-step technical support over the phone and email
  • Troubleshooted and resolved difficulties with Apple hardware/software products using diligent problem-solving and technical analysis.
  • Used internal ticketing systems to manage, track, and process actions taken on customer accounts, passwords, and product support resolutions.

Education

Bachelor of Arts - Education of Individuals in Elementary Special Education Programs

Clayton State University
Morrow, GA

Skills

  • Strong interpersonal skills and the ability to adapt to a complex and changing environment
  • Effective ability to communicate successfully in a user-friendly way via verbal and written correspondence Proficiency in Computer Applications (Windows MS Office etc)
  • Vigorous spatial awareness and a keen sense of direction, with the ability to orient well using 2D and 3D maps and visual cues
  • Successful investigative research skills and is tenacious in the pursuit of information
  • Creative problem-solving skills and thrives under pressure

Timeline

Chat Member Service Representative

Virgin Pulse
08.2019 - 11.2023

Elementary Visual/Deaf Interpreter

Tutor Time Learning Center
02.2014 - 08.2019

Apple Technical Support Representative

Kelly Connect
05.2011 - 02.2014

Bachelor of Arts - Education of Individuals in Elementary Special Education Programs

Clayton State University

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Naqiya Elliott