Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Chat Member Service Representative
Virgin Pulse
2020.09 - 2024.09
Acknowledged customer inquiries, resolved issues, and communicated with customers through chat services by established service standards
Maintain customer satisfaction ratings based on required criteria set forth by the company.
Retained in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports that accurately reflect customer feedback.
HR Assistant
Aramark
2014.02 - 2020.08
Reviewed and screened applicant resumes to identify qualified candidates.
Oversaw and managed hiring process and assisted human resources.
Partnered with management team to coordinate on-boarding and off-boarding processes.
Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Data Entry Clerk
Aramark
2011.05 - 2014.02
Maintained database by entering new and updated customer and account information
Developed and maintained reports and spreadsheets to track data entry progress
Analyzed data to identify errors and trends and recommended process improvements.
Education
Bachelor of Science - Human Resources Management
Clayton State University
Skills
Strong interpersonal skills and the ability to adapt to a complex and changing environment
Effective ability to communicate successfully in a user-friendly way via verbal and written correspondence.
Proficiency in Computer Applications (Windows MS Office etc.)
Successful investigative research skills and is tenacious in the pursuit of information.
Creative problem-solving skills and thrives under pressure.
Timeline
Chat Member Service Representative
Virgin Pulse
2020.09 - 2024.09
HR Assistant
Aramark
2014.02 - 2020.08
Data Entry Clerk
Aramark
2011.05 - 2014.02
Bachelor of Science - Human Resources Management
Clayton State University
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