NAQIYA ELLIOTT
Griffin,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Chat Member Service Representative
Virgin Pulse
09.2020 - 09.2024
- Acknowledged customer inquiries, resolved issues, and communicated with customers through chat services by established service standards
- Maintain customer satisfaction ratings based on required criteria set forth by the company.
- Retained in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports that accurately reflect customer feedback.
HR Assistant
Aramark
02.2014 - 08.2020
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Data Entry Clerk
Aramark
05.2011 - 02.2014
- Maintained database by entering new and updated customer and account information
- Developed and maintained reports and spreadsheets to track data entry progress
- Analyzed data to identify errors and trends and recommended process improvements.
Education
Bachelor of Science - Human Resources Management
Clayton State University
Skills
- Strong interpersonal skills and the ability to adapt to a complex and changing environment
- Effective ability to communicate successfully in a user-friendly way via verbal and written correspondence
- Proficiency in Computer Applications (Windows MS Office etc)
- Successful investigative research skills and is tenacious in the pursuit of information
- Creative problem-solving skills and thrives under pressure
Timeline
Chat Member Service Representative
Virgin Pulse
09.2020 - 09.2024
HR Assistant
Aramark
02.2014 - 08.2020
Data Entry Clerk
Aramark
05.2011 - 02.2014
Bachelor of Science - Human Resources Management
Clayton State University
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