Summary
Overview
Work History
Education
Skills
Timeline
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Naquan Irby

Laurens,SC

Summary

Innovative technology professional with several years of diverse experience. Proven success in leading projects from start to finish and contributing to organizational growth and success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Enterprise Inside Sales Representative

UPS
11.2022 - 09.2024
  • Conducted sales calls and routine check-ups to existing and potential customers to maintain and grow revenue.
  • Researched and analyzed historic shipping trends to ensure the customer is asked focused questions.
  • Responded to customer issues (e.g., billing, shipping, etc.) to clarify, resolve, and address concerns.
  • Worked with Enterprise parent accounts (up to 1 million in yearly revenue)
  • Maintained a territory of over 2,500 accounts

Inside Sales Representative

UPS
10.2021 - 11.2022
  • Conducted sales calls and routine check-ups to existing and potential customers to maintain and grow revenue.
  • Researched and analyzed historic shipping trends to ensure the customer is asked focused questions.
  • Responded to customer issues (e.g., billing, shipping, etc.) to clarify, resolve, and address concerns.
  • Created and negotiated pricing agreements for small to medium sized businesses.
  • Maintained a territory of over 2,500 accounts

Inside Sales Representative

Charter Communications, Spectrum
12.2019 - 09.2021
  • Set up new accounts, established customer credit and set up payment methods.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

Collections Specialist

Global Lending Services LLC
06.2019 - 12.2019
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.

Education

Associate of Science - Information Technology

Strayer University
Greenville

High School Diploma -

Laurens High School
Laurens

Skills

  • Customer Service
  • Attention to Detail
  • Cheerful and energetic
  • Territory Management
  • Pipeline Development
  • Problem-Solving
  • Relationship Development
  • Superior organizational skills
  • Customer Relationship Management
  • Email and Phone Etiquette
  • Organized and Efficient
  • Interpersonal Communication
  • Relationship Building

Timeline

Enterprise Inside Sales Representative

UPS
11.2022 - 09.2024

Inside Sales Representative

UPS
10.2021 - 11.2022

Inside Sales Representative

Charter Communications, Spectrum
12.2019 - 09.2021

Collections Specialist

Global Lending Services LLC
06.2019 - 12.2019

Associate of Science - Information Technology

Strayer University

High School Diploma -

Laurens High School

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Naquan Irby