Shana McClelland
Pepin
Summary
Dynamic and motivated professional eager to embrace new challenges and drive success. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaboration and engagement. Proven ability to work effectively in independent settings while rapidly mastering new concepts and technologies. Committed to continuous improvement and delivering high-quality results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Enterprise Inside Sales Representative
Red Wing Shoe Company
Red Wing, MN
02.2025 - Current
- Developed and maintained relationships with key accounts to enhance customer satisfaction.
- Utilized CRM software to track sales leads and manage customer interactions effectively.
- Conducted product presentations and demonstrations to educate clients on features and benefits.
- Analyzed sales data to identify trends and recommend strategies for improving revenue growth.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices with potential customers to reach mutually beneficial agreement.
Sales Development Representative
Red Wing Shoe Company
Red Wing, MN
03.2024 - 02.2025
- Developed and maintained relationships with potential clients to expand market reach.
- Conducted thorough research on leads to understand customer needs and preferences.
- Collaborated with marketing to align messaging and campaigns with sales objectives.
- Utilized CRM systems to track interactions, ensuring accurate data management.
Administrative Support Specialist
Goodhue County Public Works
Red Wing, MN
03.2022 - 03.2024
- Deliver exceptional customer service through direct communication with the public and team members.
- Tracked and submitted employee timesheets and prepared/processed payroll.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office information, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming letters and emails for office distribution.
- Used notepad to compose and transcribe meeting minutes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Service Administrator
Superior Mechanical
Rochester, MN
03.2020 - 03.2022
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Performed data entry, records oversight and issue resolution for team of 14 service technicians.
Education
High School Diploma -
Red Wing High School
Red Wing05-2018
Skills
- Strategic Planning
- Word Processing
- Document Scanning
- Project Management
- Telephone Reception
- Business Correspondence
- File Organization
- Calendar Management
- Electronic Records Management
- Data Entry
- Customer Service
- Scheduling
- Recordkeeping
- Meeting Planning
- 10-Key Proficiency
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Customer relationship management
- Issue Response and Resolution
- Invoicing and Billing
- Driven
- New business development
Timeline
Enterprise Inside Sales Representative
Red Wing Shoe Company
02.2025 - Current
Sales Development Representative
Red Wing Shoe Company
03.2024 - 02.2025
Administrative Support Specialist
Goodhue County Public Works
03.2022 - 03.2024
Service Administrator
Superior Mechanical
03.2020 - 03.2022
High School Diploma -
Red Wing High School