Na'Quan Strickland
Huntsville,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Health Care Medical Infusion Specialists
Gulfport, MS
10.2024 - 02.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Administrative Assistant
J&J Janitorial And Flooring
Biloxi, MS
12.2023 - 09.2024
- Manage client communications, ensuring prompt, and effective responses.
- Maintain and organize office supplies, optimizing inventory levels.
- Assist in recruitment, identifying suitable candidates for team roles.
- Build strong relationships with clients and team members while handling multiple communication channels and administrative tasks.
- Coordinate with suppliers and vendors to confirm order availability and delivery schedules.
- Manage calendars and provide reminders for appointments, deadlines, and meetings.
Front Desk Agent
American Queen Steamboat
New Orleans, LA
02.2019 - 12.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Evaluated overall cruise experience through regular passenger feedback, making necessary adjustments for continuous improvement.
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to address guest needs and ensure seamless operations.
Education
Diploma -
St. Martin High School
Ocean Springs, MS05.2015
Skills
- Compliance Monitoring
- Policy and Procedure Adherence
- Time Management
- Clerical Support
- Data entry
- Customer service
- Data management
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
- Telephone and Email Etiquette
- Organizational skills
Timeline
Office Administrative Assistant
Health Care Medical Infusion Specialists
10.2024 - 02.2025
Administrative Assistant
J&J Janitorial And Flooring
12.2023 - 09.2024
Front Desk Agent
American Queen Steamboat
02.2019 - 12.2023
Diploma -
St. Martin High School