KHADIJAH COTTON
WILSON
Summary
Administrative Office Assistant with over several years of experience in streamlining office processes and enhancing team integration. Proficient in communication, data entry, and appointment scheduling, with a strong focus on maintaining accurate records and improving efficiency. Committed to fostering a collaborative work environment and eager to contribute to organizational growth and success.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE OFFICE ASSISTANT
A Caring Heart Case Management Inc
Rocky Mount
04.2022 - 08.2025
- Manage calls, enhance office efficiency, improve workflow.
- Boost entryway security, foster welcoming environment.
- Optimize document management, increase productivity.
- Monitor certifications, ensure compliance, reduce lapses.
- Streamlined task management by introducing new workflow strategies, resulting in improved office efficiency and timely project completion.
- Facilitated team onboarding sessions, fostering a welcoming atmosphere that ensured smooth integration for new hires.
FRONT OFFICE ASSOCIATE (DENTAL/MEDICAL)
Carolina Family Health Centers
Wilson
02.2018 - 12.2021
- Managed patient flow and scheduling, enhancing clinic efficiency and patient satisfaction.
- Registered and updated patient information, ensuring accurate and timely records.
- Directed calls and inquiries, improving communication and patient service.
- Verified insurance and processed payments, optimizing financial transactions.
- Maintained a welcoming environment, contributing to a positive patient experience.
- Fostered a welcoming atmosphere, ensuring patients felt at ease, which enhanced overall satisfaction ratings.
HOUSEKEEPING INSPECTOR
Comfort Suites Wilson I95
Wilson
02.2017 - 03.2018
- Ensured guest rooms met cleanliness standards, enhancing overall guest satisfaction.
- Restocked toiletries efficiently, maintaining high inventory levels and guest readiness.
- Conducted thorough deep cleaning post-checkout, improving room turnover rates.
- Welcomed guests warmly, fostering a positive and inviting atmosphere.
- Led daily inspections of guest rooms, ensuring high cleanliness standards and enhancing overall guest satisfaction.
DIETARY AIDE/ENVIRONMENTAL SERVICE AIDE
LifeCare Hospitals of North Carolina
Rocky Mount
07.2016 - 01.2017
- Prepared and served meals, ensuring dietary requirements were met for patient satisfaction.
- Maintained cleanliness of kitchen and patient areas, enhancing hygiene standards.
- Efficiently managed inventory, ensuring timely restocking and reduced waste.
- Trained in hazardous waste disposal, ensuring compliance with safety regulations.
- Operated cash register in cafeteria, facilitating smooth transactions and customer service.
- Provided compassionate assistance to patients, ensuring a welcoming environment and promoting a sense of comfort during meals.
- Streamlined food tray setup processes, enhancing efficiency and ensuring timely meal delivery to patients.
Education
HIGH SCHOOL DIPLOMA - General Studies
Huntington High School
Huntington, NY 09.1993 - 01/1997
2 YR CERTIFICATE - Fashion Design and Merchandising
Wilson Technological School
Dix Hills, NY 09.1994 - 01/1996
Skills
- EMR systems
- Microsoft Office
- Filing
- Windows
- Customer Service
- Insurance verification
- Microsoft Outlook
- Epic
- Compliance Tracking
- Scheduling Optimization
- Team Collaboration
- Data Management
- Multi-tasking
- Attention to Detail
- Office Administration
- Staff Training
- Ontarget
- Therap
- Dentrix
- Compliance monitoring
- Financial transaction processing
- Attention to detail
Languages
English, Native
Timeline
ADMINISTRATIVE OFFICE ASSISTANT
A Caring Heart Case Management Inc
04.2022 - 08.2025
FRONT OFFICE ASSOCIATE (DENTAL/MEDICAL)
Carolina Family Health Centers
02.2018 - 12.2021
HOUSEKEEPING INSPECTOR
Comfort Suites Wilson I95
02.2017 - 03.2018
DIETARY AIDE/ENVIRONMENTAL SERVICE AIDE
LifeCare Hospitals of North Carolina
07.2016 - 01.2017
2 YR CERTIFICATE - Fashion Design and Merchandising
Wilson Technological School
09.1994 - 01/1996
HIGH SCHOOL DIPLOMA - General Studies
Huntington High School
09.1993 - 01/1997