- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Reading
Andrea Urtuzuastegui
Chandler
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager/Administrative Assistant
Prestige Medical Care
Phoenix, AZ
08.2023 - Current
- Practice Manager
- Multi-Specialty Medical Practice (Family Practice & Foot & Ankle)
- Manage daily operations for a busy multi-specialty medical practice, ensuring efficient clinic workflow and patient satisfaction
- Supervise and manage a team of six staff members, including front desk, medical assistants, and scheduling staff
- Oversee medical billing for both providers, including charge posting, surgical billing, and payer follow-up
- Coordinate surgical scheduling, procedure posting, and documentation for foot and ankle surgeries
- Process insurance authorizations, referrals, and communicate with vendors and medical supply representatives
- Handle payroll, provider scheduling across multiple clinic locations, and daily phone and after-hours messaging systems
- Provided comprehensive customer service and administrative support across all office functions
Office Manager
Northern AZ Eye Associates
Flagstaff, AZ
01.2003 - 10.2023
- I am currently still employee 8-12 per week all surgical cases, hospital consults and surgeries
- Managed daily operations for a high-volume ophthalmology practice, including provider clinic, hospital services, and ambulatory surgery center (ASC)
- Posted 8-17 surgical cases weekly, including provider, ASC, and hospital consults and surgeries
- Performed full revenue cycle management, including charge posting, surgical billing, claim submission, and accounts receivable for both provider and ASC
- Oversaw patient accounts, collections, insurance verification, and prior authorizations
- Coordinated surgery scheduling, provider calendars, and monthly scheduling across multiple clinics
- Handled insurance contracting and payer communications
- Supervised and supported front desk, back office, and surgical staff, including nursing oversight
- Conducted special testing (Visual Fields) and assisted with clinical workflow as needed
- Managed daily office operations remotely for the final four years, maintaining productivity and continuity of care
- Provided comprehensive customer service and administrative support across all office functions
Education
High school diploma -
Caviat - Grand Canyon High School
Grand Canyon Village, AZ05.1998
Skills
- HR compliance
- Administrative experience - Administrative experience (3-5 years)
- Medical Coding
- Organizational skills
- Medical Office Experience
- Employee onboarding
- Caregiving
- Insurance Verification
- Customer service
- Office activity coordination
- Employee relations
- Office Management - Office management experience (3-5 years)
- HR legal compliance
- QuickBooks
- Office record organization
- EMR Systems
- Multitasking
- Microsoft Outlook Calendar
- Medical Records
- Collaboration with hiring managers
- Onboarding process management
- Recruitment and selection
- Human Resources
- Microsoft PowerPoint
- Computer skills
- Medical Billing
- Office experience
- Supervising experience
- Microsoft Outlook
- Team management
- Computer operation
- Care plans
- Time management
- Medical Scheduling
- Accounts Payable
- Case management
- Sales
- Microsoft Office
- Microsoft Word
- Accounts receivables
- Leadership
- Data entry
- Manual handling
- Medical terminology
- Google Workspace
- English
- Microsoft Excel
- Talent management
- Corporate training teaching experience
- ICD-10
- Employee engagement
- Clerical Experience
- Bookkeeping
Certification
Driver's License
Interests
Timeline
Office Manager/Administrative Assistant
Prestige Medical Care
08.2023 - Current
Office Manager
Northern AZ Eye Associates
01.2003 - 10.2023
High school diploma -
Caviat - Grand Canyon High School