Naquana H. Tissiera
Poughkeepsie,USA
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
New Horizons
Pleasant Valley, NY
11.2007 - Current
- Documented progress notes thoroughly to track individual's achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Transported individual's to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each person.
- Maintained clean, safe, and well-organized patient environment.
Front Office Assistant
Alison Bail Bonds
Poughkeepsie, NY
04.2015 - 05.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Recreation Assistant
Dutchess ARC
Poughkeepsie, NY
06.2007 - 01.2008
- Created, implemented, and supervised the After School Program
- Assisted with the development of the monthly recreation calendar, (which was distributed to over 100 families)
- Researched activities, negotiated admission & group discounts, booked events
- Purchased activity supplies and equipment
- Recorded individual's reservations for activities
- Lead and Co-lead group activities, (that ranged from 5 to 30 consumers)
- Transported consumers to community venues
- Coached individual's in a variety of sports
Direct Care Aide
Taconic DDSO
Wassaic, NY
03.2006 - 05.2007
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensured timely response to emergency situations by remaining knowledgeable about protocols and first aid procedures.
- Administered medications according to prescribed schedules and monitored for side effects or complications.
Child Care Worker
St. Anne’s Institute
Albany, NY
11.2005 - 03.2006
- Provided counseling for female at-risk youths
- Ensured that all residents were safe
- Maintained connections and communication between resident and family
- Provided group counseling, where coping skills were taught
- Tutored residents academically (Math, English, Reading, Science, etc.)
- Provided mediation during conflicts between residents
Education
High School Regent’s Diploma -
St. Anne’s Institute
Albany, NY06.2002
Associate of Applied Science - General Studies
Dutchess Community College
Poughkeepsie, NY05-2023
Skills
- Certified in CPR and First Aid
- Time management
- Medication administration
- Disability awareness
- Patient care
- Team collaboration
- Social skills development
- Crisis management
- Medical records management
- Community integration
- SCIP Certified
- Proficient with various computer programs, such as Microsoft Word, Excel, Word Processing
Accomplishments
- Collaborated with to development of life care plan for individuals with intellectual disabilities.
Timeline
Front Office Assistant
Alison Bail Bonds
04.2015 - 05.2024
Direct Support Professional
New Horizons
11.2007 - Current
Recreation Assistant
Dutchess ARC
06.2007 - 01.2008
Direct Care Aide
Taconic DDSO
03.2006 - 05.2007
Child Care Worker
St. Anne’s Institute
11.2005 - 03.2006
High School Regent’s Diploma -
St. Anne’s Institute
Associate of Applied Science - General Studies
Dutchess Community College