NAQUINNA SPATES
Waterloo,IA
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
2026
2026
years of professional experience
Work History
Team Lead Inspector
Omega Cabinetry
01.2012 - Current
- - Managed daily logs, quality checks, and team supervision.
- - Trained and evaluated staff, handled meetings, and resolved issues.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
Customer Service Representative
Pitney Bowes
2000 - 01.2005
- - Handled phones, mail processing, and front desk responsibilities.
- - Provided organized and professional administrative support.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed approximately 60-70 incoming/outgoing calls per day.
Education
High School Equivalency Diploma - Human Resources Management
Hawkeye Community College
Waterloo, IA05.2026
Skills
- Administrative assistance
- Healthcare operations knowledge
- Effective team leadership
- Proficient in Microsoft Office
- Complex Problem-solving
- Effective oral and written communication
- Strong attention to detail
- Accurate data entry
- Customer service experience
- Computer proficiency
- Polite and professional phone etiquette
- Effective multitasking
- Strong verbal communication
- Cross-functional teamwork
- Strong Organizational skills
- Proficient in Microsoft Outlook
- Call management
Additional Information
Available to start immediately. Active in community support and senior outreach.
Timeline
Team Lead Inspector
Omega Cabinetry
01.2012 - Current
Customer Service Representative
Pitney Bowes
2000 - 01.2005
High School Equivalency Diploma - Human Resources Management
Hawkeye Community College
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