Na'Raevia Glenn
Pinellas Park,FL
Summary
Proven Medical Support Assistant at Veterans Affairs Hospital, adept in patient scheduling and maintaining confidentiality. Excelled in streamlining operations, evidenced by training new staff and coordinating schedules to enhance productivity. Skilled in Microsoft Office and renowned for exceptional organizational abilities, I bring a track record of improving patient care and office efficiency.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs Hospital
Clearwater, Florida
10.2023 - Current
- Supported medical staff by answering phones and preparing supply orders
- Assisted clinicians with in-office procedures.
- Performs administrative support work which requires extensive searches of records, references and other materials.
- Trained new medical assistants on office procedures and protocols
- Coordinated efficient office schedules based on patient and provider availability
- Organized charts, documents and supplies to maintain team productivity.
- Prepares and prints a wide variety of recurring and nonrecurring reports and other documents.
- Scheduled appointments for patients via phone and in person.
- Helps to maintain logs of patient charts utilizing Excel, CPRS, ISS, and VISTA R3.
Registrar
Baycare
Clearwater, Florida
05.2022 - 11.2023
- Streamlined registrar office operations by implementing new technologies or revising existing processes
- Coordinated with faculty members to ensure timely submission of grades
- Managed confidential student information in compliance with privacy regulations
- Was in charge of documenting human resources processes by quickly and accurately filling out forms, reports, logs, and records
- Managed insurance and the needs of patients
- Provided hands-on training and coaching for junior staff on office policies and regulations.
Customer Service Cashier
Walmart
Pinellas Park, Florida
11.2021 - 04.2022
- Tidied retail floor area, organizing shelves and racks
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Assisted customers in locating needed products
- Verified product pricing using electronic systems or associate assistance
- Trained new employees on proper use of cash register systems and company procedures regarding payment processing
- Assisted customers with self-checkout machines when needed, troubleshooting any issues that arose during process
Fast Food Crew Member
Tropical Smoothie
St.Petersburg, Florida
07.2021 - 11.2021
- Cooked and packaged batches of made to order food
- Supported maintenance of positive work environment through effective communication and teamwork
- Prepared food items according to standardized recipes and customer orders
- Followed safety guidelines to prevent workplace accidents or injuries
- Assisted with preparing catering orders for special events as needed
- Reduced customer wait times through expert order processing
- Used slow periods to stock supplies and prepare ingredients
- Completed food orders with correct relishes and garnishes
- Met health code requirements by staying on top of regular cleaning work and following guidelines
Customer Service Cashier
Publix
St.petersburg, Florida
07.2017 - 11.2021
- Communicated effectively with managers, supervisors and other associates
- Participated in ongoing cross-training opportunities to become better employee
- Tidied retail floor area, organizing shelves and racks
- Assisted customers in locating needed products
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers
- Resolved customer complaints with balanced solutions
- Maintained positive attitude while interacting with difficult customers or resolving conflicts
Education
Diploma -
Boca Ciega Highschool
Gulfport, FL05.2020
St.petersburg College
Saint Petersburg, FLSkills
- Appointment Scheduling
- Patient Scheduling
- Insurance Eligibility Verification
- Confidential Patient Handling
- Microsoft Office Suite Proficiency
- Detail Oriented
- Customer Service
- Data entry
- Effective Organizational Skills
Affiliations
- Second Chance life skills inc - contributing to a cause by helping out low income families (painting the establishment and feeding the homeless )
- religious establishment - assisted with offering services to clean
References
References available upon request.
Timeline
Medical Support Assistant
Veterans Affairs Hospital
10.2023 - Current
Registrar
Baycare
05.2022 - 11.2023
Customer Service Cashier
Walmart
11.2021 - 04.2022
Fast Food Crew Member
Tropical Smoothie
07.2021 - 11.2021
Customer Service Cashier
Publix
07.2017 - 11.2021
Diploma -
Boca Ciega Highschool
St.petersburg College