Naraly De La Rosa Mercedes
Paterson,NJ
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
MainFair Pharmacy
Paterson, New Jersey
03.2023 - Current
- Monitored medication stock levels and reported shortages to supervisors.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Activities Assistant
Van Dyk Park Place
Hawthorne, New Jersey
03.2023 - 06.2023
- Coordinated transportation for residents to off-site excursions and appointments.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Participated in special events such as birthday celebrations, holiday parties.
- Provided emotional support when necessary during recreational activities.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
Pharmacy Technician
Walgreens
Paterson, New Jersey
04.2021 - 08.2022
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Educated patients on proper medication usage and potential side effects.
- Monitored medication stock levels and reported shortages to supervisors.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Customer Service Associate
Walgreens
Paterson, New Jersey
10.2020 - 04.2021
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2020
Bachelor of Science - Biology
Ramapo College of New Jersey
Mahwah, NJSkills
- Pharmacy software
- Medication preparation
- Inventory management
- Patient education
- Customer relationship management
- Healthcare collaboration
- Billing process
- Data entry accuracy
- Attention to detail
- Problem solving
- Emotional support
- Receiving incoming supplies
- FDA and HIPAA compliance
- Ordering and stocking medications
- Medication labels
- Pharmaceutical calculations
Languages
English
Professional
Spanish
Professional
Timeline
Pharmacy Technician
MainFair Pharmacy
03.2023 - Current
Activities Assistant
Van Dyk Park Place
03.2023 - 06.2023
Pharmacy Technician
Walgreens
04.2021 - 08.2022
Customer Service Associate
Walgreens
10.2020 - 04.2021
High School Diploma -
Passaic County Technical Institute
Bachelor of Science - Biology
Ramapo College of New Jersey
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