Led daily operations to optimize customer experience and ensure high service standards.
Managed inventory control processes, reducing stock discrepancies through accurate tracking systems.
Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
Fostered a positive work environment, encouraging collaboration and continuous improvement among team members.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Epic Mountain Gear
11.2017 - Current
Assist the store manager in writing an efficient schedule and maintaining payroll. Coach the staff and sales leads to become more customer-centric. Interview, hire, and train for proper preparation of our annual sale. Positively embrace change—from store name changes, to EST, and to new management. Order store and shop supplies and ensure they are accepted timely and accurately in Coupa.
Assistant Store Manager
Pier One Imports
08.2009 - 11.2017
Assisted the store manager in talent development—overseeing and coaching associates and sales leads. Planned and ensured execution of the floor transitions to company brand standards. Wrote schedules and maintained payroll. Managed freight inventory, customer orders, and auditing manifests. Interviewed, hired, and trained new associates.