Summary
Overview
Work History
Education
Skills
Timeline
Generic

NARCIA SELLS

Riverside

Summary

Dynamic and driven professional eager to embrace new challenges and opportunities for growth. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills that foster collaboration and positive relationships. Proven ability to work independently while quickly mastering new concepts and technologies. Committed to delivering high-quality results in fast-paced environments and consistently exceeding expectations.

Overview

15
15
years of professional experience

Work History

Management Services Technician

California Rehabilitation Center
  • Adhering to departmental policies, rules, and procedures, submitting administrative requests (leave, travel, training), accurately reporting time, and meeting timesheet deadlines.
  • Inmate Data Management: Collecting, reviewing, and analyzing program-related inmate information, including inputting data into tracking databases like Strategic Offender Management System (SOMS), SharePoint, and Excel.
  • Data Analysis and Follow-up: Performing preliminary data analysis, summarizing results, and following up for clarification or additional information for reporting or auditing purposes.
  • Planning and executing successful events for prison population as well as the surrounding community.

Office Assistant

California Rehabilitation Center
  • Under direct supervision of the Health Records Technician I & II, performing document review, scanning, filing, typing, sorting documents, retrieve completed clinical outpatient documents from the clinics and places them in the Medical Records for processing.
  • Utilized inmate locator and Strategic Offender Management System to obtain information on patient whereabouts, movement history, and CDCR number.
  • Requests community outpatient, admission, and discharge documents from outside hospital and clinicians’ offices.
  • Enters information into various logs, including scanning volume, scanning backlog, telemedicine documentation, dictated reports, and other reports and logs as required.
  • Types general correspondence using Microsoft Office and Cerner applications.
  • Faxes documents to clinical, institutional, and headquarters staff as requested and appropriate.
  • Processes and distributes incoming and outgoing mail.

Service Representative/Receptionist

Kaiser Permanente
01.2017 - 11.2021
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Ran credit card batches and balanced deposits on daily basis.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Checked in/out patients in Emergency Dept. verifying insurance coverage, and payment collection.
  • Created new medical accounts for non-member ED check in.

Appointment Clerk

Kaiser Permanente
06.2015 - 01.2017
  • Recorded inquiries and calls into computer system.
  • Made appointments for customers based on individual preferences.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.

Care Coordinator

Verizon Wireless Corporation
03.2008 - 05.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Data Center Support Technician

Verizon Wireless Corporation
08.2006 - 03.2008
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Provided real-time support to everyday users of Mobile devices and products.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Supported customers with online billing, access and account issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Maintained database by entering new and updated customer and account information.

Education

Bachelor of Arts - African-American Studies: Social Science

California State University
Northridge, CA
05.2023

High School Diploma - undefined

Jurupa Valley High School
Jurupa Valley, CA
06.1997

Skills

  • Strategic account oversight
  • Task management expertise
  • Data privacy management
  • Effective communication skills
  • Support resolution skills
  • Collaborative teamwork
  • Proficient in Microsoft Office Suite
  • Strong attention to detail
  • Ensuring data integrity
  • Statistical analysis
  • Program analysis and evaluation
  • Coordinating events
  • Experience with EPIC Hyperspace

Timeline

Service Representative/Receptionist

Kaiser Permanente
01.2017 - 11.2021

Appointment Clerk

Kaiser Permanente
06.2015 - 01.2017

Care Coordinator

Verizon Wireless Corporation
03.2008 - 05.2014

Data Center Support Technician

Verizon Wireless Corporation
08.2006 - 03.2008

Management Services Technician

California Rehabilitation Center

Office Assistant

California Rehabilitation Center

High School Diploma - undefined

Jurupa Valley High School

Bachelor of Arts - African-American Studies: Social Science

California State University

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