Narciso Flores Jr
Lehigh Acres,FL
Summary
Versatile field service technician with hands-on expertise in installation, maintenance, and technical support across various environments. Experienced in fiber optic systems and customer education, delivering high-quality service while training new team members. Demonstrates reliable performance and adaptability, ensuring operational efficiency and safety compliance.
Overview
5
5
years of professional experience
Work History
Field Service Technician
Comcast, Xfinity
Fort Myers, Florida
03.2024 - Current
- Installed and serviced cable and internet equipment for residential customers.
- Installed and terminated fiber optic cables in residential and commercial settings.
- Installed, terminated, spliced and tested fiber optic cables.
- Conducted testing and troubleshooting of fiber optic networks using specialized equipment.
- Inspected and tested fiber optics equipment, ensuring optimal performance and reliability for clients.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Provided on-site training for new technicians on equipment handling procedures.
- Educated customers on service features and equipment usage, enhancing their understanding and satisfaction.
- Responded promptly to customer inquiries and technical support requests, improving overall customer service experience.
- Followed safety protocols while working in various environments, including rooftops and basements.
Lineman
MasTec
06.2022 - 02.2023
- Replaced old poles and hardware with new equipment to ensure reliable power delivery.
- Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
- Inspected power lines and poles for signs of damage or wear, interference, and degradation, and reported findings to supervisor.
- Performed maintenance and reconducting work in varied weather conditions.
- Successfully met tight deadlines in fast-paced environments to maintain operational efficiency.
- Followed safety rules and regulations to minimize workplace accidents and enhance safety compliance.
Groundsman
Pike Electric
10.2021 - 06.2022
- Maintained solid safety record with no OSHA-recordable incidents.
- Operated various power and hand tools to support efficient job site operations.
- Maintained tools and equipment to ensure optimal performance and safety.
- Followed safety protocols on job sites.
- Cleared job sites of debris and waste to promote safety and accessibility.
- Cleared work sites of hazardous items.
- Followed instructions from construction project managers and supervisors.
- Unloaded and stored construction materials.
Locator
EQUIX
11.2020 - 10.2021
- Identified depths of water, sewer, gas, cable, oil and electric lines.
- Used equipment to find subsurface utility lines and noted details in reports.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Education
Certificate of Completion - Heavy Equipment Mechanic
Immokalee Technical Center
Immokalee, FL05-2018
High School Diploma -
Labelle High School
Labelle, FL05-2015
Skills
- Fiber optic installation
- Cable splicing
- Equipment Maintenance
- Network troubleshooting
- Tech support
- Client Support
- Critical Thinking
- Adaptability
- Time Management
- Organization
- Team Work
Timeline
Field Service Technician
Comcast, Xfinity
03.2024 - Current
Lineman
MasTec
06.2022 - 02.2023
Groundsman
Pike Electric
10.2021 - 06.2022
Locator
EQUIX
11.2020 - 10.2021
Certificate of Completion - Heavy Equipment Mechanic
Immokalee Technical Center
High School Diploma -
Labelle High School