Michael Mcdonald
HOUSTON,TX
Summary
Detail-oriented Field Service Technician with a strong background in fiber optic testing, troubleshooting, and repair. Proven ability to enhance equipment reliability and deliver effective solutions through customer collaboration.
Overview
51
51
years of professional experience
Work History
Field Service Technician
Paragon Navigator
Houston, TX
11.2023 - Current
- Respooled Fiber Optic Cable
- Operated high speed respooling Machines
- Conducted routine maintenance on equipment to enhance reliability
- Collaborated with customers to understand technical issues and provide effective solutions.
- Fiber Optic Testing
- Fiber Fusion Splicing
Field Service Technician
Bittel America
San Jose, CA
03.2010 - 10.2023
- Worked Hospitality / Hotels in US and Canada troubleshooting IP phones
- Upload software
- Configuration with PBX
- Warranty Issues
- Add or remove Hardware accessories
- Trouble shoot and fix Wire Connections
- Soldering Internal Phone Circuit Board
Field Service Technician
Impero Technologies
San Jose, CA
06.2008 - 10.2023
- Install Ruckus WIFI Access Points
- Upload Access Point Software
- Tone or run cable to access points
- Install MDF or IDF Cisco and Aruba / HP Switches
- Uplink Fiber port with ISP Unit
- Work with Tier 3 Call Center
Field Service Technician / Installer
Teledex
San Jose, CA
01.2008 - 01.2010
- Install Phones with Built in Access WIFI access Points in Hotel room designated Locations for Signal saturation
- Tone and Connect / Trouble shoot Copper wiring for connections
- Install phone room equipment and wire 66 Block cross connects
Field Service Technician
One Source Building Technologies
Houston, TX
01.2005 - 06.2008
- Contract work for AT&T
- DSL Router installation and WiFi Access Point Installation and cable run. ( Mostly McDonald's fast food locations )
- Installations in McDonald's restaurants Florida , Illinois, Wisconsin
- WIFI Installations in Hospitality / Hotels nationwide
- Over 1200 Dispatches in 2 years
Field Service Technician
Network Access Solutions
Northern Virginia
03.2003 - 01.2005
- North Point Circuit Cutovers
- Install Lucent Routers
- Work with call centers to reconnect to Newly tagged circuits and disconnect from old circuits
- PBX and data cutovers
- T1 Smart Jack installations
- Work with call center for turn-up
Field Service Technician
Nexus Cabling
Columbia, MD
06.2001 - 03.2003
- Contract work for Covad
- DSL Router installation and programming
- DEMARC Extensions
- Residential and Commercial
- Work with Netopia and Flowpoint DSL Routers
- Work with many ISPs for service turnup
Field Technician
Modulan Modular Network Solutions
Houston, TX
08.1998 - 06.2001
- Work at Procter and Gamble Factories upgrading network infrastructure
- Managing removal of Coax cable to replace with Fiber Optic Cable Backbone
- Installed Cisco Switches in MDF and IDF's
- Installed 110 Blocks in IDF's and cross connect wiring to offices
- Uplink Patch cables
Manager
Sno*Net Ski and Tennis
Baltimore, MD
04.1975 - 08.1998
- Salesman
- Train Employees
- Management
- Purchasing
- Inventory Control
- Oversaw Implementation of Rental Computer Software
Education
No Degree - Marketing
Howard Community College
Columbia, MD05-1988
High School Diploma -
Mt Hebron High Scool
Ellicott City, MD05-1977
Skills
- Troubleshooting and repair
- Customer service
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Fiber optic installation
- Maintenance services
- Positive attitude
Timeline
Field Service Technician
Paragon Navigator
11.2023 - Current
Field Service Technician
Bittel America
03.2010 - 10.2023
Field Service Technician
Impero Technologies
06.2008 - 10.2023
Field Service Technician / Installer
Teledex
01.2008 - 01.2010
Field Service Technician
One Source Building Technologies
01.2005 - 06.2008
Field Service Technician
Network Access Solutions
03.2003 - 01.2005
Field Service Technician
Nexus Cabling
06.2001 - 03.2003
Field Technician
Modulan Modular Network Solutions
08.1998 - 06.2001
Manager
Sno*Net Ski and Tennis
04.1975 - 08.1998
No Degree - Marketing
Howard Community College
High School Diploma -
Mt Hebron High Scool