Nardine Michel
Middleboro,MA
Summary
Dynamic worker with a proven track record in enhancing customer satisfaction and team productivity. Successfully led staff in a fast-paced environment, implementing effective decision-making and performance management strategies. Skilled in time management and customer service, ensuring high-quality service delivery while maintaining budgetary controls. Committed to fostering a safe and organized workplace.
Overview
12
12
years of professional experience
Work History
Manager
N/A
Middleboro, MA
07.2018 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Nursing Assistant
N/A
Plymouth, MA
08.2020 - 05.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
Resident Care Assistant
N/A
Plymouth, MA
01.2020 - 01.2021
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
Nursing Assistant
N/A
Brockton, MA
01.2015 - 07.2018
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
Nursing Assistant and HHA
N/A
Weymouth, MA
04.2010 - 01.2015
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Education
Bachelor of Science - Science of Nursing
Chamberlain University
07-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Performance management
- Trach/Vent
- LTAC
Timeline
Nursing Assistant
N/A
08.2020 - 05.2021
Resident Care Assistant
N/A
01.2020 - 01.2021
Manager
N/A
07.2018 - 08.2022
Nursing Assistant
N/A
01.2015 - 07.2018
Nursing Assistant and HHA
N/A
04.2010 - 01.2015
Bachelor of Science - Science of Nursing
Chamberlain University