Nardreonna Johnson
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
McKesson Medical Surgical
Jacksonville , FL
02.2023 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Health Concierge
Aetna
Jacksonville, FL
04.2020 - 09.2022
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Helped members navigate enrollment process and choose appropriate options.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
- Reviewed and corrected claim errors to facilitate smooth processing.
Sales Associate
Westside Nissan
Jacksonville, FL
03.2019 - 02.2020
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
Customer Service Representative
Convergys
Jacksonville , FL
01.2016 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelors of Health Science - Occupational Therapy
Florida A&M University
Tallahassee, FL08-2015
Skills
- Data Entry
- Product Knowledge
- Complaint resolution
- Paperwork Processing
- Product Sales
- Payment Processing
- Documentation
- Microsoft Office Suite
- Active Listening
Additional Information
References upon request.
Timeline
Customer Service Representative
McKesson Medical Surgical
02.2023 - 01.2024
Health Concierge
Aetna
04.2020 - 09.2022
Sales Associate
Westside Nissan
03.2019 - 02.2020
Customer Service Representative
Convergys
01.2016 - 01.2019
Bachelors of Health Science - Occupational Therapy
Florida A&M University
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