Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nareezsa Chavez

Summary

Experienced manager bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Burlington
10.2019 - Current
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Nanny

Self-employed
06.2016 - Current
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.

Assistant Manager

GameStop
04.2023 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Sales Manager

Lovers
11.2021 - 04.2023
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.

Education

Cesar Chavez Community School
Albuquerque, NM

Skills

  • Issue Resolution
  • Decision-Making
  • Workflow Management
  • Delegating Work

Accomplishments

*Top 3 in sales and other metrics in all of company for multiple months straight.

*Full scholarship for poetry program two years in a row.

*Managed multiple successful online servers.


Timeline

Assistant Manager

GameStop
04.2023 - 07.2023

Assistant Sales Manager

Lovers
11.2021 - 04.2023

Customer Service Supervisor

Burlington
10.2019 - Current

Nanny

Self-employed
06.2016 - Current

Cesar Chavez Community School

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Nareezsa Chavez