Narek Tourosian
Glendale,CA
Summary
Positive and persistent individual looking for a sales associate position utilizing over three years of experience proving quality customer service to diverse clientele. Eager to grow myself and my team employed in the same industry/company while promoting revenue through exceeding sales and ensuring customers are satisfied for their return.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
Big Mamas And Papas Pizzeria
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Teller
Wells Fargo
11.2023 - 05.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
cashier
slash PIZZA
04.2018 - 01.2019
- In this job I took the position of money-handling at the cashier, taking orders, managing the pizza shop and my co-workers, preparing food, and ensuring the orders were correct and the customers were content.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Marketer/front desk receptionist
calcost insurance services
03.2016 - 01.2018
- Answering phone calls and transferring them where or to whom needed
- Greeting clients and filling out paperwork regarding their insurance needs
- Meeting with prospects to refer them over to licensed agents for a quote.
Education
Aa - Criminal Justice
Glendale Community College
Glendale, CA04.2026
High School Diploma -
High School DIPLOMA
06.2018
Skills
- Bi-lingual (Armenian, English)
- Good communication
- Working under pressure
- Leadership
- Computer skills
- Social media skills
- Organization skills
- Quick learner
- Independent
- Customer Service
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Project Management
- Marketing
- Business Planning
Volunteer Experience
Grandview Library, Glendale, California, Organized returned books in their areas. Helped individuals find the subjects of books they were looking for. Prepared the library for visitors during morning and night schedules.
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Additional Information
referenace
Stacy: 818-302-9462
Sona: 818-530-6294
Timeline
Teller
Wells Fargo
11.2023 - 05.2024
Manager
Big Mamas And Papas Pizzeria
09.2020 - Current
cashier
slash PIZZA
04.2018 - 01.2019
Marketer/front desk receptionist
calcost insurance services
03.2016 - 01.2018
Aa - Criminal Justice
Glendale Community College
High School Diploma -
High School DIPLOMA
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