Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Serrano

Palmdale,CA

Summary

Dynamic, results-driven professional with a diverse background in retail, childcare, and military service, currently serving in the U.S. Army National Guard while excelling at Sam's Club. Expertise in delivering exceptional customer service and personalized shopping experiences, focusing on identifying client needs and fostering lasting relationships. Demonstrated ability to thrive in fast-paced environments, effectively collaborating within teams and adapting to changing circumstances. Proficient in client communication, product knowledge, and inventory management, consistently achieving high levels of customer satisfaction and surpassing sales targets.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Sam's Club
Palmdale, CA
03.2025 - Current
  • - Fulfill online orders accurately and efficiently.
  • - Provide personalized customer service and manage inventory tasks.

U.S. Army National Guard
01.2023 - Current
  • - Completed Basic and Advanced Individual Training (2023).
  • - Demonstrate leadership and teamwork in monthly drills.

Merchandise Associate

Sam's Club
Palmdale, CA
09.2024 - 03.2025
  • - Stocked and organized merchandise, performed inventory checks.
  • - Assisted customers with locating items and improved satisfaction.

Cashier

Sam's Club
Palmdale, CA
03.2024 - 09.2024
  • - Processed payments and resolved customer concerns professionally.
  • - Maintained clean and efficient checkout operations.

Childcare Provider (Self-Employed)

01.2019 - 01.2023
  • - Cared for children, planned activities, and ensured safety.
  • - Built trust with families through reliability and communication.

Education

High School Diploma -

Williams Pete Knight High School
Palmdale, CA
05-2023

Skills

  • Customer Service
  • Order Fulfillment
  • POS Systems
  • Inventory Management
  • Military Discipline
  • Time Management
  • Problem Solving
  • Communication
  • Bilingual (English & Spanish)
  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Shopper

Sam's Club
03.2025 - Current

Merchandise Associate

Sam's Club
09.2024 - 03.2025

Cashier

Sam's Club
03.2024 - 09.2024

U.S. Army National Guard
01.2023 - Current

Childcare Provider (Self-Employed)

01.2019 - 01.2023

High School Diploma -

Williams Pete Knight High School
Karen Serrano