Dynamic professional with extensive experience in high-end restaurant operations. Skilled in customer handling, issue resolution, and team supervision. Committed to delivering exceptional dining experiences and ensuring food safety.
Overview
7
7
years of professional experience
Work History
Senior Waiter
Sun Siyam Olhuveli
Maldives, olhuveil
03.2025 - Current
Provided exceptional customer service in a luxury resort setting.
Trained new staff on service protocols and menu items to ensure consistent guest experience.
Collaborated with kitchen staff to ensure timely food delivery and quality.
Developed strong relationships with regular guests to enhance their experience.
Handled payment transactions efficiently and accurately.
Resolved customer complaints promptly and professionally, maintaining high standards of guest relations.
Provided detailed information about menu items, ingredients, and pricing to enhance customer satisfaction.
Restaurant Manager
Chinese Wok
Hyderabad, Telangana
02.2024 - 02.2025
Managed daily restaurant operations and ensured efficient service delivery.
Supervised staff training and development to improve service quality and team cohesion.
Coordinated inventory management to ensure sufficient stock for menu offerings and reduce waste.
Resolved customer complaints promptly to maintain satisfaction levels.
Monitored food quality and presentation for consistency in offerings.
Managed daily operations, including scheduling, budgeting, and inventory control, to maintain operational efficiency.
F&B Supervisor
Villa Park Resorts, Maldives
Maldives, Nalaguraidhoo
10.2021 - 12.2023
Supervised daily food and beverage operations to ensure smooth service.
Trained and mentored new staff on service standards and procedures.
Managed inventory and ordered supplies to ensure optimal stock levels for seamless service.
Coordinated with kitchen staff to maintain timely food presentation.
Addressed guest inquiries and resolved complaints to enhance customer satisfaction.
Developed staff schedules to optimize coverage during peak hours.
Ensured compliance with health and safety regulations in all operations.
Supported planning of special events and themed dining experiences to elevate guest engagement.
Worked closely with other departments such as housekeeping and security for smooth operations.
Hotel Waiter
Samann Grand,
Maldives, Roashanee magu
01.2020 - 04.2020
Delivered attentive service to enhance guest experience in fast-paced dining environment.
Took orders accurately and communicated preferences to the kitchen staff.
Coordinated table setup and clearing to optimize service flow and guest satisfaction.
Maintained cleanliness and organization of dining areas throughout shifts.
Addressed customer inquiries and resolved issues to ensure positive dining experiences.
Upsold menu items by highlighting daily specials and promotions to guests.
Service Steward
The Park Hotel
Hyderabad, Telangana
01.2019 - 04.2020
Ensured cleanliness and organization of dining and kitchen areas for optimal guest experience.
Supported dishwashing and sanitation of kitchen equipment to uphold health standards.
Stocked supplies and ensured inventory levels met restaurant needs.
Supported food preparation by assembling ingredients and tools.
Trained new stewards on cleaning procedures and equipment use.
Collaborated with team members to improve workflow efficiency and service delivery.
Education
Bachelor of Science - Tourism And Hotel Management
Sun Institute of Hotel Management
Hyderabad
04-2019
High School Diploma -
Pratibha Jr. College
Hyderabad
03-2016
High School - Teaching English To Speakers of Other Languages
Saraswathi Global School
Siddept
04-2014
Skills
Check-in management
Issue resolution
Hotel software expertise
Customer service
Food Safety
Shift change management
Restaurant operations
Team Supervision
Engineering team supervision
Utility team supervision
Computer skills
Problem Solving
Public speaking
Timeline
Senior Waiter
Sun Siyam Olhuveli
03.2025 - Current
Restaurant Manager
Chinese Wok
02.2024 - 02.2025
F&B Supervisor
Villa Park Resorts, Maldives
10.2021 - 12.2023
Hotel Waiter
Samann Grand,
01.2020 - 04.2020
Service Steward
The Park Hotel
01.2019 - 04.2020
Bachelor of Science - Tourism And Hotel Management
Sun Institute of Hotel Management
High School Diploma -
Pratibha Jr. College
High School - Teaching English To Speakers of Other Languages
Receptionist and Waiter (Extra/Informal Work) at Hotel Santa Catalina and Restaurant Teté FiletéReceptionist and Waiter (Extra/Informal Work) at Hotel Santa Catalina and Restaurant Teté Fileté