Narges Biparvayhaghighi
San Diego,CA
Summary
Dynamic and customer-focused flight attendant with 6 years of experience delivering exceptional in-flight service. Recognized as 'Best Flight Attendant' of the company for outstanding performance, strong interpersonal skills, and a commitment to passenger safety and satisfaction.
Experienced travel agent with a strong background in travel research, reservations management, and customer service.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
AGI / British Airways
01.2025 - Current
- Greet passengers and provide assistance with check-in, ticketing, and boarding.
- Verify travel documents and check baggage in accordance with airline policies.
- Assist with flight information, gate assignments, seat changes, and upgrades.
- Ensure compliance with all security and safety procedures.
- Resolve passenger issues, such as delays, cancellations, or lost baggage, in a professional manner.
- Make boarding announcements and assist with gate functions, including final passenger counts.
Travel Agent
Roshanan Parvaz Travel Agency
08.2014 - 03.2022
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Flight Attendant
Iran Aseman Fars Airlines
01.2004 - 01.2011
- Resolved passenger conflicts and medical emergencies during flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
High School Diploma - Mathematics
Sadat Rafiei
Shiraz, Iran06.2000
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Customer communication
- Reliability and punctuality
- Team collaboration
- Attention to detail
- Strong work ethic
- First aid
- Time management
- Computer
Certification
Flight Attendant
First Aid
CRM
Fire Fighting
Type ATR & F100
Ditching Drill
Survival Training Course
Passenger Fares and Ticketing
Timeline
Passenger Service Agent
AGI / British Airways
01.2025 - Current
Travel Agent
Roshanan Parvaz Travel Agency
08.2014 - 03.2022
Flight Attendant
Iran Aseman Fars Airlines
01.2004 - 01.2011
High School Diploma - Mathematics
Sadat Rafiei