Manuel Chavarria Gonzales
Fenix Logistix
Austin,TX
1
Language
2027
years of professional experience
Detail-oriented professional with extensive experience in passenger service operations. Skilled in training staff, coordinating boarding processes, and resolving passenger inquiries effectively. Ready to leverage expertise in customer service and organizational skills to enhance overall travel experiences.
Work History
Passenger Service Agent
- Assisted passengers with check-in process and boarding procedures.
- Provided support in managing luggage claims and resolving issues.
- Collaborated with team to ensure timely departures and arrivals.
- Maintained knowledge of airport operations and safety protocols.
Passenger Services Supervisor
2 Years 2 Months- Supervised daily operations, ensuring compliance with safety and service standards.
- Coordinated passenger check-in and boarding processes, enhancing overall travel experience.
- Trained new staff on customer service protocols and operational procedures.
- Resolved passenger inquiries and complaints efficiently, improving satisfaction levels.
Education
High School Diploma
Skills
Passenger assistance
Customer service management
Baggage handling
Strong organization
Ticketing knowledge
Travel documentation
Airline policies
Check-in procedures
Airport security
Security screenings
Motivating employees
Issuing tickets
Baggage checks
Customer service
Problem-solving
Language fluency
Staff training
Team leadership
Data entry
Teamwork and collaboration
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Passenger Services Supervisor
Fenix Logistix
2024.03 - 2026.05Read More
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