Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Nargis Khanom Rayna

Houston,USA

Summary

Dynamic, service-oriented professional with extensive experience in customer engagement and conflict resolution. Expertise in creating welcoming guest experiences, efficiently managing front-of-house operations, and maintaining composure in high-pressure environments. Committed to delivering outstanding service through effective communication, strong organizational skills, and a genuine passion for assisting others. Actively pursuing a full-time opportunity in Retail Sales to leverage these skills for enhancing customer satisfaction and driving sales success.

Overview

4
4
years of professional experience

Work History

Assistant Teacher

Spring Branch ISD
Houston
09.2025 - Current
  • Assist elementary school students to improve math skills.
  • Support students' behavior, sensory needs to allow academic success.
  • Assist classroom teacher with various educational tasks for on-time completion.
  • Review and collaborate with educational team to develop and implement academic success strategies for students with learning differences.
  • Engage students in extracurricular activities to keep their minds engaged and refreshed.

Host

The Flame Diner
Manhattan, NY
08.2023 - 01.2025
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored host team members, fostering professional growth and strong teamwork.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Improved wait time estimates by 30 minutes on average monitoring restaurant capacity and implementing efficient seating strategies.
  • Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.

Store Manager

Style with me
Jamaica, USA
01.2023 - 08.2023
  • Ensured exceptional customer service standards were consistently met or exceeded.
  • Organized and promoted in-store events and sales promotions.
  • Place orders for new inventory, track deliveries, and manage restocking procedures.
  • Resolved customer inquiries, concerns, and complaints promptly and effectively, maintaining a strong focus on customer satisfaction.
  • Established and maintained strong customer relationships through personalized service and follow-up.

Sales Associate

Omkar Jewelers
Jackson Heights, NY
07.2022 - 12.2022
  • Provided friendly and knowledgeable customer service, assisting with product information, recommendations, and efficient transactions.
  • Maintained accurate stock levels, restocked shelves, and monitored product quality to ensure a well-organized and well-stocked store.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.

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Education

BBA - Marketing Management

East West University
Dhaka
12.2017

Skills

  • Conflict Resolution
  • Customer Service Excellence
  • Inventory Management & Restocking
  • General Administrative Support
  • Follow-up & Scheduling
  • Written & Verbal Communication Skills
  • Cash Handling & Register Operations
  • Trilingual (English, Bengali, Hindi)

Languages

English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual

Interests

  • Cooking
  • Fashion and Style
  • Gardening
  • Dance

Timeline

Assistant Teacher

Spring Branch ISD
09.2025 - Current

Host

The Flame Diner
08.2023 - 01.2025

Store Manager

Style with me
01.2023 - 08.2023

Sales Associate

Omkar Jewelers
07.2022 - 12.2022

BBA - Marketing Management

East West University