Nariane Aviles
Orlando,FL
Summary
Results-driven Account Manager with a solid Inside Sales background. Expertise in fostering client relationships, driving sales growth, and implementing strategic sales initiatives. Recognized for strong negotiation skills and effective problem-solving in challenging environments, leading to improved customer satisfaction and retention.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Account Manager, Inside Sales
State Farm
Orlando, Florida
03.2026 - 10.2026
- Outbound calls discussing upcoming renewals and potential increases to retain clients.
- Welcomed clients who visited office, creating a friendly atmosphere.
- Review coverage and set 4R appointments to avoid cancellation.
- Presented insurance product options using needs-based sales conversations.
- Quoted policies and explained coverage terms to prospective customers.
- Processed policy changes, renewals, and follow-up communications.
- Conducted customer outreach activities to build relationships with clients.
- Auto and Financial Sales Quotes including Health and Life.
Account Manager
AllState
Sanford, FL
10.2023 - 03.2026
- Processed account reviews to avoid cancellation.
- Managed Allstate client accounts and handled policy service requests as well as uploading legal documents.
- Reviewed coverage details with clients to support account changes.
- Coordinated renewals with agents, underwriters, and service teams.
- Assisted with English and Spanish calls.
- Assisted with Auto Quotes.
- Greeted client walk in.
- Intake of 60 calls a day.
Receptionist
Mid Florida Dermatology
Orlando, Florida
10.2021 - 11.2023
- Greeted dermatology patients and managed front desk reception with professionalism.
- Scheduled appointments using practice software and maintained provider calendars.
- Verified insurance details and updated patient records for Mid Florida Dermatology.
- Answered multi-line phones and routed calls to proper clinical staff.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Lake Brantley Highschool
Altamonte Springs, FLSkills
- Policy quoting
- Coverage analysis
- Customer relationship management
- Account retention
- Bilingual
- Teamworker
- Active listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Account Manager, Inside Sales
State Farm
03.2026 - 10.2026
Account Manager
AllState
10.2023 - 03.2026
Receptionist
Mid Florida Dermatology
10.2021 - 11.2023
Lake Brantley Highschool