NARIELLE REID
Salisbury,NC
Summary
Experienced with payroll management, compliance, and employee relations. Utilizes advanced payroll software to ensure accurate and timely processing. Knowledge of regulatory requirements and best practices in payroll administration.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE MANAGER
Auto Enterprise
12.2022 - 09.2024
- Developed and implemented strategies for providing excellent customer service experience
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
- Maintained accurate records of customers' interactions with the company in order to provide better future services
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Reviewed accounts for payments received or approved credit arrangements
- Recruited and trained new employees to meet job requirements
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
PAYROLL CLERK
Cookout Corporation
03.2021 - 09.2022
- Processed payroll information for up to 400 employees, including calculating wages and deductions
- Compiled data from timesheets and other records to determine hours worked and pay rate
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations
- Maintained accurate records of all payroll transactions
- Assisted in the preparation of monthly financial reports related to payroll activities
- Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies
- Performed reconciliation of payroll accounts on a regular basis
- Managed year-end closing process by ensuring timely filing of applicable forms and documents
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases
Human Resources Coordinator
Angles at Heart
11.2017 - 12.2020
- Conducted background checks and reference checks of prospective employees
- Maintained employee records in accordance with company policy and applicable legal requirements
- Attended conferences, workshops and special events to recruit qualified candidates for company
- Coordinated employee benefits programs, including health insurance and retirement plans
- Answered customer inquiries and provided accurate information regarding products and services
- Answered inbound calls, chats and emails to facilitate customer service
- Developed employee orientation and training programs for new hires
Education
ASSOCIATE OF APPLIED SCIENCE - ACCOUNTING AND FINANCE
Davidson County Community College
Thomasville, NC05.2021
Skills
- Compassionate communication
- Timesheet verification
- Direct deposit processing
- Checking time cards
- Analyzing information
- Account updating
- Microsoft Excel
- Billing and coding
- ADP
Timeline
CUSTOMER SERVICE MANAGER
Auto Enterprise
12.2022 - 09.2024
PAYROLL CLERK
Cookout Corporation
03.2021 - 09.2022
Human Resources Coordinator
Angles at Heart
11.2017 - 12.2020
ASSOCIATE OF APPLIED SCIENCE - ACCOUNTING AND FINANCE
Davidson County Community College