Narima Khan
Jamaica,NY
Summary
Results-driven Licensed Insurance Agent with a proven track record in enhancing client satisfaction and streamlining processes. Expertise in effective communication, personalized care planning, and problem-solving to deliver tailored insurance solutions.
Overview
24
24
years of professional experience
Work History
Licensed Insurance Agent
Fitzgerald Agency Inc
Queens NY
10.2001 - Current
- Developed comprehensive insurance plans tailored to client needs.
- Educated clients on policy options, coverage limits, and premium calculations.
- Enhanced customer satisfaction through effective communication and support.
- Streamlined claims processing procedures to improve efficiency and turnaround time.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Provided coverage option information to assist clients in protecting assets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Calculated premiums and established payment methods for sales.
Home Health Aide
PPL
Queens, NY
01.2016 - 03.2026
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Administered medications and monitored health conditions as directed by healthcare professionals.
- Assisted clients with mobility and physical exercises to promote independence and improve quality of life.
- Developed personalized care plans in collaboration with families and healthcare providers to meet client needs.
- Fostered strong relationships with clients and families, enhancing communication and trust in caregiving services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
Education
High School Diploma -
MEDICAL ASSISTANCE
High School Diploma -
ANDREW JACKSON HIGH SCHOOL
CAMBRIA HEIGHTS 06-2000
Timeline
Home Health Aide
PPL
01.2016 - 03.2026
Licensed Insurance Agent
Fitzgerald Agency Inc
10.2001 - Current
High School Diploma -
MEDICAL ASSISTANCE
High School Diploma -
ANDREW JACKSON HIGH SCHOOL