Nariman Al-Matari
Houston,TX
Summary
HR Professional with 2+ years in patient-centered medical offices. Experienced in onboarding, policy development, and team optimization. Seeking HR roles focused on employee development and organizational effectiveness.
Overview
10
10
years of professional experience
Work History
Manager
Next Step Orthopedics
04.2019 - Current
- Spearheaded comprehensive onboarding and training initiatives for new hires and existing team members, enhancing employee engagement and retention through effective cross-training programs.
- Developed and refined HR policies and procedures, ensuring alignment with industry standards while promoting a culture of continuous improvement and compliance within the organization.
- Provided continuous, individualized support for employee growth, formulating and implementing customized development strategies that align with organizational goals and high-quality performance standards.
- Effectively coordinated staff time-off requests, ensuring proper scheduling and coverage to maintain operational efficiency while supporting employee work-life balance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed employee disputes by employing conflict resolution techniques.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Discovered and resolved complex employee issues that affected management and business decisions.
Site Coordinator
Baylor Scott & White Emergency Hospital
08.2016 - 04.2019
- Trained and mentored new hires for diverse roles, and implemented monthly scheduling
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Oversaw quality assurance program, conducting on-site evaluations, internal audits, and customer surveys
- Assisted physicians in fast-paced environments throughout the day.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Supported physician data analysis and interpretation with detailed reports and documentation.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Established team priorities, maintained schedules and monitored performance.
Department Coordinator
Richland Community College
09.2014 - 05.2015
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Typed and distributed correspondence to internal and external partners to maintain good communications flow
- Served as a liaison between the student body and college administration, facilitating open communication channels.
Education
Masters in Healthcare Managment - Emphasis in Human Resources
Colorado State University
Bachelor of Arts - Biology
University of North Texas
Associates in Science - undefined
Richland Community College
Skills
- Budgeting
- Quality Assurance
- Strategic Planning
- Team Leadership
- Performance Management
- Policy Implementation
- Workforce Management
- Business Administration
- Staff Development
- Staff Training and Development
- Complex Problem-Solving
- Business Planning
- Customer Relationship Management (CRM)
- Schedule Preparation
- Staff Management
- Cross-Functional Teamwork
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Next Step Orthopedics
04.2019 - Current
Site Coordinator
Baylor Scott & White Emergency Hospital
08.2016 - 04.2019
Department Coordinator
Richland Community College
09.2014 - 05.2015
Masters in Healthcare Managment - Emphasis in Human Resources
Colorado State University
Bachelor of Arts - Biology
University of North Texas
Associates in Science - undefined
Richland Community College
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