O'TRESSA LEE SEIDNITZER
Manager
Kernersville,NC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Upbeat Manager leads team to success in meeting metrics. Monitors compliance with training, safety, financial and operational goals. Committed to providing exceptional service to customers and support to staff members. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Universal Skateworld
Kernersville, North Carolina
08.2014 - 09.2022
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Reduced expenses, implementing policies to reduce waste and streamline activities.
- Oversaw execution of opening and closing procedures to desired standard.
- Investigated industry trends to capitalize on opportunities for business expansion.
- Coordinated operations strategically in high-volume setting.
- Enforced safety procedures and monitored compliance.
- Cross-trained staff in secondary roles to expand operational diversity.
- Supervised and guided employees to reach company objectives.
- Organized training for new team members and routine retraining for established employees.
- Managed legal requirements for business operations.
- Coordinated operations to deliver service in line with quality standards and business objectives.
- Boosted revenue figures by reducing costs and improving marketing strategies.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Co-Owner
Exotics Paint & Body
Kernersville, North Carolina
05.2002 - 05.2019
- Cultivated customer rapport and promoted loyalty for repeat business.
- Developed and enforced adherence to annual budget.
- Evaluated staff performance to assess skill and knowledge gaps.
- Improved advertising and promotional plans with well-developed marketing strategies.
- Tracked trends and adapted to changing business conditions and market demands.
- Contacted existing and prospective clients to increase new and repeat business.
- Oversaw day-to-day activities to facilitate business operations.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate - Arts
A.A - Pharmacy
Davidson County Community College
09.1995 - 05.1997
Skills
Employee trainingFinancial records oversightPerformance managementTeam leadershipStrong communicationPolicy implementationProblem-solvingSchedule preparationTeam developmentStaff trainingTask delegationScheduling
Business administration
Strategic planning
Policies and procedures
Staff Management
Creative merchandising
Budgeting
Coaching and mentoring
Sales and marketing
Project Management
Excellent multi-tasking ability
Technical Support
Documentation and control
Relationship building
Office administration
Team Bonding
Payroll and budgeting
Credit and collections
Timeline
Manager
Universal Skateworld
08.2014 - 09.2022
Co-Owner
Exotics Paint & Body
05.2002 - 05.2019
A.A - Pharmacy
Davidson County Community College
09.1995 - 05.1997