Nariman Jafarov
Baku,AZE
Summary
Dedicated Customer Operations Specialist with over 6 years of experience assisting customers of various backgrounds with regular and advanced issues to improve support and enhance customer loyalty. Logical professionals practiced using analytical problem-solving and critical-thinking skills. For the last 2.5 years, I have used these skills learned and worked remotely helping with ticket support and company project deadlines. I'm motivated to learn, grow, and excel in my career.
Overview
6
6
years of professional experience
Work History
Back-End Support (Remote)
Socar-KBR
AGT
09.2021 - 09.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded quickly to PSCM tickets//inquiries, needs and problems.
- Documented and updated case notes for each customer and work order.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Worked with supervisors and colleagues (via Microsoft teams and Slack) to address customer inquiries or technical issues beyond scope of expertise.
- Documented customer correspondence in our CRM database to track requests, problems and solutions.
- Responsible for troubleshooting issues, testing for fixes applied and configuration for customers.
- Participate in daily checkpoint meetings and provide status to the project management team.
Operations Consultant (Remote)
Balena Projects
Baku, AZE
08.2019 - 09.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Designed data collection and reduction to draw conclusions from operational, notional and simulated data sets.
- Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
Museum Assistant
Azerbaijan Carpet Museum
Baku, AZE
03.2019 - 08.2020
- Maintained cleanliness of front entry area.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Offered above-and-beyond assistance to guests with limited mobility.
- Answered front desk phones.
- Tracked attendance, supervised volunteers and greeted guests at museum events.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Opened and closed building, turned on and off lights to minimize power usage and performed light cleaning to keep visited areas in top condition.
- Researched topics that pertained to tour locations, adding such information to scripts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Coffee Barista
Pizza Bruno Cafe
Baku
01.2015 - 03.2016
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Education
BBA - Business Economics
Azerbaijan University of Cooperation
Baku06.2019
Skills
- Computer Proficiency
- Handling Complaints and Inquiries
- Administrative Support
- Salesforce Software (CRM tools)
- Microsoft: Excel, Team, and Outlook Experience
- Data Connectivity
- Production Work
- Math Skills
- Professional and Calm Under Pressure
Languages
Azerbaijani
Native or Bilingual
English
Full Professional
Turkish
Full Professional
Russian
Full Professional
Timeline
Back-End Support (Remote)
Socar-KBR
09.2021 - 09.2022
Operations Consultant (Remote)
Balena Projects
08.2019 - 09.2021
Museum Assistant
Azerbaijan Carpet Museum
03.2019 - 08.2020
Coffee Barista
Pizza Bruno Cafe
01.2015 - 03.2016
BBA - Business Economics
Azerbaijan University of Cooperation