Nariyah Dover
Philadelphia,PA
Summary
Dedicated leader with strong verbal and written communication skills. Known for effectively resolving conflicts and ensuring high-quality customer service. Ready to leverage expertise in team supervision and policy enforcement to enhance operational performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Wynnewood, Pennsylvania
01.2024 - 12.2025
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Developed promotional strategies to attract more customers during slow periods.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Monitored operations, and reviewed records and metrics to understand company performance.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the work area to uphold company standards
Sales Associate
Five Below
Philadelphia, Pennsylvania
08.2022 - 08.2023
- Assisted customers in locating products throughout the store.
- Worked with fellow sales team members to achieve group targets.
- Maintained organized merchandise displays to enhance customer experience.
- Resolved customer inquiries and complaints effectively and efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Applied Science - Paralegal Studies
Perdue Global
08-2027
High School Diploma -
Mastery Charter School- Shoemaker Campus
Philadelphia, PA06-2023
Skills
- POS system operation
- Team collaboration and leadership
- Customer service
- Data entry
- Conflict resolution
- Policy enforcement
- Customer retention strategies
- Staff development
- Strong verbal and written communication
Timeline
Shift Leader
Crumbl Cookies
01.2024 - 12.2025
Sales Associate
Five Below
08.2022 - 08.2023
Associate of Applied Science - Paralegal Studies
Perdue Global
High School Diploma -
Mastery Charter School- Shoemaker Campus