Narou Diop
Chattanooga,TN
Summary
Detail-oriented and adaptable professional with experience in healthcare, customer service, retail, banking, manufacturing, and merchandising. Skilled in software applications, SAP system, database management, and Microsoft Office Suite. Strong attention to detail, communication, and time management, with proven ability to thrive in fast-paced environments. Bilingual support experience with a track record of building relationships and supporting operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Hamilton County
Chattanooga, TN
08.2025 - Current
- Organized and maintained office supplies inventory to support daily operational needs.
- Scheduled meetings and managed calendars for team members to optimize productivity.
- Prepared and distributed internal communications to keep staff informed on updates.
- Assisted with onboarding new employees by coordinating training sessions and materials.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
MRO Worker
Volkswagen
05.2023 - 08.2025
- Managed sales and inventory using SAP software.
- Conducted inventory counts and maintained accurate stock records.
- Received and distributed parts to Volkswagen line management.
- Coordinated with supervisors to ensure timely delivery of materials.
- Supported process efficiency and minimized downtime by managing parts flow.
- Conducted regular audits of inventory levels using SAP to optimize stock efficiency.
- Assisted in training new staff on material handling and safety protocols.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
Medical Assistant/Personal Care Assistant
Nursing Home
12.2021 - 02.2023
- Assisted residents with daily living activities such as bathing, dressing, grooming, and mobility support.
- Monitored residents’ health conditions and reported changes to nursing staff.
- Provided companionship, emotional support, and engaged residents in social activities.
- Ensured residents’ comfort and safety by maintaining clean and organized living spaces.
- Supported medication reminders under nurse supervision.
- Assisted with meals, feeding, and hydration to promote overall wellness.
- Monitored patient vital signs and documented changes for nursing assessment and care.
- Scheduled appointments and coordinated patient flow to enhance clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Fraud Specialist I
Bank of America
2021 - 2021
- Resolved conflicts and managed customer expectations with professionalism.
- Determined customer needs and delivered tailored solutions.
- Documented customer account activities thoroughly and concisely.
- Utilized active listening skills to engage in productive dialogue.
- Prioritized workload effectively to ensure efficiency and accuracy.
- Conducted thorough reviews of customer accounts for potential fraud indicators and trends.
- Collaborated with compliance teams to adhere to regulatory requirements and internal policies.
Team Lead Merchandiser
Sam’s Club
01.2021 - 2021
- Stocked products and organized displays to maintain merchandising standards.
- Unloaded trucks promptly and efficiently.
- Assisted members with purchasing decisions and resolved concerns.
- Collaborated with managers, coworkers, and vendors to achieve store goals.
- Adapted to changes and challenges while maintaining strong performance.
- Conducted market research to identify trends and optimize product assortment.
- Coordinated product placement and inventory management to enhance merchandising effectiveness.
- ### Target Role Aligned
Operator
Gestamp
01.2020 - 2020
- Operated CMM to collect dimensional data per control plan.
- Learned and applied CMM software to inspection activity.
- Identified and solved machine malfunctions and part quality issues.
- Created labels using SAP system and maintained standardized documentation.
- Supported production validation and verification routines.
- Operated material handling equipment to facilitate efficient movement of supplies.
- Monitored production line operations and reported discrepancies to supervisors for resolution.
Retail Team Leader
Academy Sports + Outdoor
01.2019 - 01.2020
- Supported team operations with a hands-on approach.
- Ensured compliance with merchandising standards, signage, and inventory.
- Delivered exceptional customer interactions with passion and knowledge.
- Contributed to an inclusive and welcoming store environment.
Customer Service Associate
T.J. Maxx
01.2017 - 01.2018
- Promoted honesty, integrity, and confidentiality in daily operations.
- Oversaw register assignments and break coordination for associates.
- Addressed customer concerns promptly to ensure satisfaction.
- Executed store plan tasks while maintaining a clean, organized environment.
Education
Bachelor's Degree - Psychology
Castleton University
05.2023
High School Diploma -
Burlington High School
06.2019
Skills
- Expert in Microsoft Office Suite (Word, Excel, PowerPoint, Office 365)
- SAP system proficiency (sales, inventory, labeling, parts management)
- Database software knowledge
- Typing speed: 65 WPM
- Strong merchandising & retail presentation skills
- Healthcare & patient care experience (caregiver role)
- High attention to detail & observation skills
- Excellent communicator & team player
- Adaptable to changes and problem-solving under pressure
- Time management & organization
- Bilingual customer support
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
French
Interests
- Gym Workouts
- Cooking
- Adventure Travel
- Photography
- Fashion
- Interior Design
Timeline
Administrative Assistant
Hamilton County
08.2025 - Current
MRO Worker
Volkswagen
05.2023 - 08.2025
Medical Assistant/Personal Care Assistant
Nursing Home
12.2021 - 02.2023
Team Lead Merchandiser
Sam’s Club
01.2021 - 2021
Operator
Gestamp
01.2020 - 2020
Retail Team Leader
Academy Sports + Outdoor
01.2019 - 01.2020
Customer Service Associate
T.J. Maxx
01.2017 - 01.2018
Fraud Specialist I
Bank of America
2021 - 2021
Bachelor's Degree - Psychology
Castleton University
High School Diploma -
Burlington High School