Narsipuram Ramesh Rao
Herriman,UT
Summary
Creative Senior Program Manager with exceptional background in different domain like Telecom , Media , health Care industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Extensive experience overseeing operations teams building Automation, strong CI/CD pipeline leveraging DevOps and DevSecOps. Scaled Agile knowledge and experience to deliver value to the business as quickly and effectively as possible.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr Program Manager
Astra Canyon Group
05.2023 - 02.2024
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Created resource capacity roadmap for upcoming 2 years and presented to management team.
- improved process of resources utilization and set achievable target ( 70% ) across resources level.
- Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
- Mentored and supported 10+ training department employees to create strong workplace culture.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Increased customer satisfaction rates from 2.5 to 4.0 by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Program Manager
ProV International
Tampa, FL
04.2020 - 04.2023
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Optimized resource allocation, effectively balancing priorities and increase resource utilization by 10%.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Devised creative solutions to critical customer and user needs.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
IT Manager
Humana Inc
Louisville, KY
12.2013 - 03.2020
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented and maintained technology and software budget.
IT Project Manager
Publicis Group
Chicago, IL
09.2009 - 12.2013
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Negotiated and managed project budgets to meet goals.
- Developed and introduced IT strategies to improve operational efficiency.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
Senior Developer
Cisco System
San Jose, CA
02.2002 - 08.2009
- Implemented rigorous testing strategies, contributing to a significant reduction in reported bugs during deployment phases.
- Developed secure applications by enforcing strong encryption standards and implementing robust authorization mechanisms.
- Designed updates to existing software to meet changing customer demands.
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
- Delivered well-documented code that simplified ongoing maintenance efforts by other developers working on future iterations of projects.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Coordinated with project management on database development timelines.
Education
Master of Compute Applications -
01.2001
Skills
- Documentation And Reporting
- Employee Coaching and Mentoring
- Customer Relationship Management
- Onboarding and Orientation
- Complex Problem-Solving
- Performance reviewing
- Budget Management
- Problem Resolution
Certification
- Certified Scrum Master
- ServiceNow System Admin
- ServiceNow FSM Certified
- SAFe @ Certified
Personal Information
- Critical Thinking
- Escalation Management
- Risk Management
- Implement Contingency Plan
- Cloud Migration
- Program Management
- Excellent Communication
- Client Satisfaction
Timeline
Sr Program Manager
Astra Canyon Group
05.2023 - 02.2024
Program Manager
ProV International
04.2020 - 04.2023
IT Manager
Humana Inc
12.2013 - 03.2020
IT Project Manager
Publicis Group
09.2009 - 12.2013
Senior Developer
Cisco System
02.2002 - 08.2009