Nary Oung

• Built strong relationships with clients through consistent communication and excellent customer service.
• Managed client relationships to enhance retention and satisfaction levels.
• Developed customized insurance plans based on client needs and risk assessments.
• Cross-sold insurance products to existing clients to reach sales targets.

• Increased sales revenue by developing and implementing strategic territory plans.
• Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
• Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
• Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation and persistence.

• Assisted customers with opening new accounts, loan applications, credit card applications and other related documents
• Developed positive relationships with customers through friendly interactions and product knowledge
• Efficiently managed customer accounts, including deposits, withdrawals and transfers while adhering to bank procedures and regulations
• Provided financial advice to customers regarding their banking needs and services offered by the bank
• Processed cash advances, check cashing requests, money orders, wire transfers and other transactions for customers in a timely manner
• Utilized CRM software to manage client accounts, track leads, and document customer interactions

• Collaborated with sales teams to understand customer requirements, to promote sale of company products and to provide sales support.
• Created sales and service contracts for products and services.
• Supported the implementation of new processes and procedures within the department.
• Ensured accuracy of all orders by verifying pricing information before submitting them for approval.

• Made 100+ cold calls per day resulting in client base growth.
• Developed a thorough understanding of company products and services to confidently address client inquiries.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Implemented upselling techniques to increase revenue and move product.

• Recommended products to customers, enhancing engagement and brand loyalty
• Used knowledge of company products and services to recommend solutions to customers
• Provided technical support to customers regarding setup and troubleshooting of wireless devices
• Developed comprehensive knowledge of wireless products, services and promotions to effectively advise customers on the best available options
• Used POS systems to compute sales prices, total purchases and receive and process cash or credit payment
• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
• Trained new hires on company brand, products and sales techniques

• Trained new hires on company brand, products and sales techniques.
• Resolved customer complaints regarding sales and service.
• Managed sales team to consistently achieve growth and hit sales targets.
• Maximized sales opportunities through upselling additional products and services as well as cross selling other items.
• Provided technical support to customers regarding setup and troubleshooting of wireless devices.