Nasar Rogers
Portland
Summary
Motivated professional with a customer-focused approach seeking a dynamic role in a growth-oriented company. Strong leadership and teamwork skills to drive company success.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
11.2022 - 04.2024
- Provide assistance to customers with product inquiries and services
- Efficiently manage returns and exchanges, ensuring a smooth customer experience
- Operate cash registers and handle cash transactions accurately
- Consistently exceed customer satisfaction targets by delivering personalized service
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Explained benefits, features and recommendations to maximize client retention.
Waiter
Olive Garden
04.2016 - 03.2020
- Delivered exceptional customer service by efficiently taking orders and handling payments
- Managed up to 15 tables per shift, ensuring a seamless dining experience for guests
- Cleaned and organized the dining area, contributing to a welcoming environment
- Trained new waitstaff on customer service best practices and company standards
- Suggested additional items to customers to increase restaurant sales
- Responded to ad hoc cleaning duties at end of shift.
Customer Service Associate
Corporate Brokers "811"
01.2016 - 03.2016
- Accurately gathered and communicated utility location information to prevent damage during digging operations
- Answered an average of 60 calls per day, ensuring timely and efficient service
- Utilized company mapping software to provide precise utility location data
- Demonstrated excellent listening and problem-solving skills in high-pressure situations
- Improved customer service waits times to mitigate complaints
- Followed policies and procedures to meet or exceed established performance requirements.
Education
Diploma -
Gresham Union High School
06.2015
Skills
- Customer Relationship Management (CRM) software
- Cash Handling
- POS Systems
- Leadership
- Problem-solving
- Teamwork
- Communication
References
Available upon request.
Timeline
Customer Service Associate
Lowe's Home Improvement
11.2022 - 04.2024
Waiter
Olive Garden
04.2016 - 03.2020
Customer Service Associate
Corporate Brokers "811"
01.2016 - 03.2016
Diploma -
Gresham Union High School
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