Nasar Shaju

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.

• Developed and implemented customer service protocols to ensure effective communication with clients.
• Created and maintained detailed records of client transactions.
• Developed strategies to improve customer satisfaction ratings.
• Performed administrative tasks such as filing, data entry, document scanning.

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• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.