Nasear Walker
Syracuse,NY
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
4
4
years of professional experience
Work History
Epic Analyst / RHIO Administrator
Syracuse Community Health
Syracuse, NY
09.2023 - Current
- Leading efforts in decommissioning legacy data from Nextgen to be imported into Epic
- Installed software for newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live
- Deployed IPads for (Propio) Translation Usage
- Increased end-user satisfaction with targeted training sessions and comprehensive documentation resources.
- Assisted with Valet survey for Ochin Epic Hosted deployment
- Created custom SlicerDicer reports for UDS, Regulatory and SCHC quality improvement
- Conducted extensive SQL queries to correct inaccuracies within patient charts due to incorrectly placed CPT billing codes.
- Maintained compliance with industry regulations through diligent monitoring of security protocols within the Epic ecosystem.
- Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
Application Support Specialist II / Internal IT Support
Estenda
Conshohocken, PA
09.2022 - 06.2023
- Managed internal and vendor (Optos/Eidon) software
- Troubleshoot, investigate, and resolve Tier 2 technical issues reported by users involving retinal cameras, desktop, server (web and database), and networking issues
- Utilized SQL Developer to update accounts and incorrectly submitted User data
- Replicated, documented, and engaged with Tier 3 software developers and management to assist in problem resolution
- Assisted users with various Internal AWS and Azure requests
- System monitoring: Windows, Oracle, WebLogic, Mirth (HL7, DICOM)
- Performed routine maintenance activities including but not limited to upgrading desktop, Windows Servers, and supporting software (Oracle, WebLogic, and Mirth)
- Collaborated with development staff to improve upon existing processes, particularly with the integration of new organizational technologies
- Utilized and developed Standard Operating Procedures documentation.
Imaging Modality Engineer
Aspen Dental
East Syracuse, NY
05.2022 - 08.2022
- Follow Inhouse SOP to install software and configure windows servers
- Utilize Cisco Meraki to monitor router, switch, and security traffic as well as to whitelist specific medical hardware on various networks
- Report network activity trends to leadership
- Guided field and third-party vendor technicians with Equipment installation and configuration
- Assist end users with post installation issues and concerns, generally networking issues
- Utilize ServiceNow ticketing system to handle requests
- Utilizing SQL to apply Trios 3shape software updates
- Creating New SOP for leadership requested vendor software changes
- Documenting Improper or missing licensing issues with medical devices for 3Shape vendor support.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
Deployment Technician
St. Joseph's Health
Syracuse, NY
02.2022 - 05.2022
- Documented all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go-Live
- Validated if all hardware and peripherals met technical requirements to comply with the Epic EHR system
- Installed and deployed newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live
- Validate that all devices that have been deployed, built, and configured for Epic as well as confirm there working as intended
- Utilized KVM switches to image/reimage up to 16 devices at a time
- Assisted with assembly of various EMR Mobile Workstations or WOW's/COW's
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Utilized QuickBase to record/document all activities performed each day for inventory
- Setup and Deployed IPads for (Language Line) Usage
- Coordinated hardware deployments with Trinity Health's leadership in surrounding St.Joseph's locations up to 3 times weekly.
Support Analyst
Upstate Orthopedics
East Syracuse, NY
02.2020 - 01.2022
- Maintained an inventory of over 700+ devices which include desktops, laptops, scanners, and printers via Spiceworks for both Upstate Orthopedics suites and Orthopedic Residency area in hospital proper (suite 4400)
- Supported Linux, Windows, and Mac devices, and host connectivity packages in a Novell NDS and Windows Server environment
- Troubleshoot all software and hardware specific issues to successful completion with assistance of Vendors or Various Support Teams through Upstate's Customer Support
- Install, troubleshoot, and repair PC hardware and software applications
- Lead efforts in Transfer of HL7 files to allow for a seamless flow of information between various medical systems
- Performed quarterly PC audits in patient care area to ensure end user HIPAA compliance with locking PCs when not in use resulting in a 18% Increase in compliance
- Created DICOM Image Disc's for patients Utilizing E-Film Workstations
- Utilized the Assistance of various teams to Install, troubleshoot, and repair PC hardware, peripherals, and software applications
- Utilized HEAT ticketing system to Cross Reference Various departments as needed to resolve client issues
- This could include teams like Networking, IDM, HIM, Clinical Engineering, The Security Team, Operations, and various other departments
- Troubleshoot connectivity problems with client devices, network printers, files servers and host systems
- Utilized McAfee E-policy Orchestrator to add, remove, monitor, and sometimes block devices in our environment
- Imported Update files for various Applications within ZENworks program manager
- Utilized SCCM to manually deploy various software updates and track device trends
- Exercised usage of Alaska network lookup tool usage to Identify and update device locations and confirm there in the correct VM.
- Streamlined support processes for increased efficiency and faster issue resolution.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH06.2025
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- System Administration
- Kubernetes
- Risk Management
- Application Support
- SQL
- MS Office
- Docker
- Active Directory
- Azure
- Zenworks
- Nuance Dragon
- SCCM
- AWS
- Powerscribe
- Epic
- Python
- Healthcare IT knowledge
Extra
Google IT Support Certificate (Coursera, May 2021)
Hobbies and Interests
- Keyboards
- Databases
- Anime
- Video Games
- DeFi
- Crypto
Timeline
Epic Analyst / RHIO Administrator
Syracuse Community Health
09.2023 - Current
Application Support Specialist II / Internal IT Support
Estenda
09.2022 - 06.2023
Imaging Modality Engineer
Aspen Dental
05.2022 - 08.2022
Deployment Technician
St. Joseph's Health
02.2022 - 05.2022
Support Analyst
Upstate Orthopedics
02.2020 - 01.2022
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University