Naseem Marrero
New York
Summary
Dynamic hospitality professional with over six years of high-volume guest service experience in fast-paced environments, including Starbucks, EMS, and Uniqlo. Proven track record of maintaining 98% order accuracy and achieving a 35% upsell rate while enhancing operational efficiency with a 22% faster system implementation. Expertise in guest recovery, conflict de-escalation, and team management, complemented by proficiency in Opera PMS and various POS systems. Available for weekends, holidays, and overnight shifts, ensuring flexibility to meet diverse operational needs.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
06.2023 - 10.2025
- Delivered high-quality customer service, building rapport and ensuring positive experiences during high-volume transactions.
- Processed 120+ peak-hour transactions with 98 % accuracy; upsold 35 % of guests to pastries
Medical Vehicle Operator
Hunter Ambulance
01.2021 - 06.2023
- Transported 1,200+ patients with zero safety incidents; reduced vehicle downtime 18 % via pre-shift checklists
- Remained calm under life-or-death pressure — directly transferable to guest crisis recovery in hotels
Customer Engagement Representative
Uniqlo
06.2018 - 10.2019
- Resolved 40+ weekly system errors, cutting order delays 22 %; trained 12 new hires on workflow
- Documented recurring issues — same process used in hotel PMS troubleshooting
Education
Bachelor of Science - Technical Management – Hospitality Management Focus
DeVry University
New York, NY03.2027
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American Bartending School
New York, NY07.2025
Skills
- Attention to detail
- Time management
- POS systems
- Quality control
- Conflict mediation
- Hospitality and accommodation
Timeline
Barista
Starbucks
06.2023 - 10.2025
Medical Vehicle Operator
Hunter Ambulance
01.2021 - 06.2023
Customer Engagement Representative
Uniqlo
06.2018 - 10.2019
Bachelor of Science - Technical Management – Hospitality Management Focus
DeVry University
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American Bartending School