Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nashali Santana

Arcadia,FL

Summary

Experienced and knowledgeable Case Manager skilled in coordinating care and utilizing community resources. Proactive and resourceful with a strong passion for helping others. A skilled communicator excelling in customer-oriented transportation, ensuring safety and maintaining an impeccable driving history. Proficient in logging daily activities, coordinating customer documentation, and collecting payments to meet recordkeeping requirements. Demonstrates exceptional planning abilities to efficiently design daily routes that meet customer needs and optimize delivery schedules. Highly experienced in team-building and project oversight, with a proven ability to work effectively with individuals of diverse personalities. Known for developing strong collaborative relationships and consistently delivering impressive results.

Overview

3
3
years of professional experience

Work History

Case Manager

Rebuild Florida | Florida Commerce
02.2024 - 08.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Conducted Outreaches event to help giving the help to more applicant.

Supervisor

Kellermeyer Bergensons Services LLC
10.2022 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Delivery Driver

Amazon
08.2022 - 10.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Sales Associate

AT&T Wireless
04.2022 - 06.2022
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Assistant Manager

Murphy USA
11.2021 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sortation Associate

Amazon
06.2021 - 03.2022
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.

Education

High School Diploma -

Colegio Educativo Del Caribe
San Juan, PR
05.2019

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Relationship Building
  • Conflict Resolution
  • Positive Attitude
  • Bilingual
  • Case Management Tracking
  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Staff Supervision

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Case Manager

Rebuild Florida | Florida Commerce
02.2024 - 08.2024

Supervisor

Kellermeyer Bergensons Services LLC
10.2022 - 02.2024

Delivery Driver

Amazon
08.2022 - 10.2022

Sales Associate

AT&T Wireless
04.2022 - 06.2022

Assistant Manager

Murphy USA
11.2021 - 03.2022

Sortation Associate

Amazon
06.2021 - 03.2022

High School Diploma -

Colegio Educativo Del Caribe

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Nashali Santana