Nashaly Lopez
Atlantic City,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Representative
AtlantiCare
01.2024 - Current
- Checking in & out patients that are seen at providers office.
- Making sure all insurances are active and collecting the correct amount of copays.
- Updating and reviewing patient's information on chart.
- Responded to customer calls and emails to answer questions along with booking appointments for follow ups / consults.
- Verifying insurances whether active or inactive.
Rooms Controller
Hard Rock Casino
08.2020 - 12.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Agent
Hard Rock Casino
08.2020 - 12.2023
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Bachelor of Science - Nursing
Rutgers University
Mays Landing Associate of Science - Health & Science
Atlantic Cape Community College
Mays Landing05.2023
Certification
- Medical Assistant Training - 06/2021
- Phlebotomy Training - 06/2021
Languages
Spanish
Full Professional
Timeline
Client Service Representative
AtlantiCare
01.2024 - Current
Rooms Controller
Hard Rock Casino
08.2020 - 12.2023
Front Desk Agent
Hard Rock Casino
08.2020 - 12.2023
Bachelor of Science - Nursing
Rutgers University
Associate of Science - Health & Science
Atlantic Cape Community College