Summary
Overview
Work History
Education
Certification
Languages
Timeline
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Nashaly Lopez

Atlantic City,NJ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service Representative

AtlantiCare
01.2024 - Current
  • Checking in & out patients that are seen at providers office.
  • Making sure all insurances are active and collecting the correct amount of copays.
  • Updating and reviewing patient's information on chart.
  • Responded to customer calls and emails to answer questions along with booking appointments for follow ups / consults.
  • Verifying insurances whether active or inactive.

Rooms Controller

Hard Rock Casino
08.2020 - 12.2023
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Front Desk Agent

Hard Rock Casino
08.2020 - 12.2023
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Education

Bachelor of Science - Nursing

Rutgers University
Mays Landing

Associate of Science - Health & Science

Atlantic Cape Community College
Mays Landing
05.2023

Certification

  • Medical Assistant Training - 06/2021
  • Phlebotomy Training - 06/2021

Languages

Spanish
Full Professional

Timeline

Client Service Representative

AtlantiCare
01.2024 - Current

Rooms Controller

Hard Rock Casino
08.2020 - 12.2023

Front Desk Agent

Hard Rock Casino
08.2020 - 12.2023

Bachelor of Science - Nursing

Rutgers University

Associate of Science - Health & Science

Atlantic Cape Community College

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Nashaly Lopez