Henryetta Gulley
Toledo,USA
Summary
Dedicated and creative leader with a proven track record of meeting goals while maintaining and building a team environment.
Overview
20
20
years of professional experience
Work History
Client Service Representative
Pathology Laboratories, Inc.
01.2022 - Current
- Answer incoming calls
- Fax laboratory results to doctors and their offices
- Report Communicable Diseases to the county health departments
- Various clerical duties
Training Coordinator
United Collection Bureau, Inc.
10.2005 - 01.2019
I held various positions over the years including Supervisor, Attorney General Tax Supervisor and collector.
- Prepared and trained new hires in class and via WebEx
- Maintained and administered all compliance testing i.e. HIPAA, TCPA and FDCPA
- Scheduled collection staff
- Review and preparation of KPI reports for collection staff
- Created and updated all training material and handbook
- Designed and published monthly employee newsletter
- Scheduled and facilitated monthly activities and contest (blood drives, potluck and food trucks)
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UTAssociate of Arts - undefined
Owens Community College
08.2016
Skills
Problem solver
Communication
Team oriented
Organized
Adaptable
Negotiating skills
Timeline
Client Service Representative
Pathology Laboratories, Inc.
01.2022 - Current
Training Coordinator
United Collection Bureau, Inc.
10.2005 - 01.2019
Associate of Arts - undefined
Owens Community College
Bachelor of Science - Psychology
Western Governors University