Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIKKI DEAS

client services
Englewood,NJ

Summary

PROFESSIONALSUMMARY Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. client relations excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.

Overview

23
23
years of professional experience

Work History

Client Service Representative

american stock transfer
New York, NY
02.2015 - Current
  • Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Politely assisted customers in person and via telephone
  • Successfully acquired an average of 70 new customers per month, generating a 60% growth in revenue
  • Provided an elevated customer experience to generate a loyal clientèle
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

kohls
Paramus, NJ
04.2012 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Described product to customers and accurately explained details and care of merchandise
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Provided an elevated customer experience to generate a loyal clientèle
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

customer service rep

sears corp
Maywood, NJ
03.2007 - 04.2009
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Answered a constant flow of customer calls with up to 50 calls in queue per minute
  • Addressed and resolved customer product complaints empathetically and professionally
  • Gathered and verified all required customer information for tracking purposes
  • Defused volatile customer situations calmly and courteously
  • Mastery of customer service management systems and databases
  • Accurately documented, researched and resolved customer service issues
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
  • Client relations

WORKHISTORY credit specialist, customer service rep

retail automation inc
Hackensack, NJ
09.2001 - 02.2007
  • Accurately documented, researched and resolved customer service issues
  • Mastery of customer service management systems and databases
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information with billing and collections on acct
  • Asked open-ended questions to assess customer needs.

Education

Public Adjuster - Properties And Casualties

American School of Bussiness
new jersey
01.2023

Associate of Arts - bussiness mangent

new jersey school of banking and finance, plaza school of tech
01.1998

High School Diploma -

dwight morrow high school
01.1993

Skills

  • Quick learner Training development aptitude
  • Strong client relations
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Trusted key holder
  • Proficient in cash management
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • 45 wpm Typing Speed

Timeline

Client Service Representative

american stock transfer
02.2015 - Current

kohls
04.2012 - Current

customer service rep

sears corp
03.2007 - 04.2009

WORKHISTORY credit specialist, customer service rep

retail automation inc
09.2001 - 02.2007

Public Adjuster - Properties And Casualties

American School of Bussiness

Associate of Arts - bussiness mangent

new jersey school of banking and finance, plaza school of tech

High School Diploma -

dwight morrow high school
NIKKI DEASclient services