Summary
Overview
Work History
Education
Skills
Timeline
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NaSharda Clevert

Richmond,VA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience

Work History

Claims Technician

James River Insurance Agency
08.2016 - Current
  • Manage a high volume of daily claims while maintaining attention to detail and superior customer service standards.
  • Reduce claim processing time by streamlining workflow and implementing efficient procedures.
  • Maintains accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
  • Investigate claims for accuracy, verifying proper documentation to prevent fraud.
  • Evaluate complex claims situations, providing expert guidance to support informed decision-making processes.
  • Coordinate with outside vendors such as appraisers or adjusters for timely completion of necessary evaluations or assessments related to claims handling process.

Multi-Departmental Specialist

CHEMREAT
03.2015 - 08.2016
  • Coordinated and processed electronic orders, ensuring timely and accurate fulfillment of customer requests.
  • Managed shipping documentation and coordinated the scheduling and dispatching of goods, ensuring smooth logistics and timely delivery.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Created new accounts and updated existing customer information, ensuring accuracy in the system and improving customer satisfaction.
  • Addressed and resolved customer complaints, maintaining high levels of customer service and satisfaction.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Policy Technician

MARKEL INSURANCE
08.2008 - 05.2014
  • Processed high-volume workloads efficiently, meeting company service standards and ensuring timely completion of tasks.
  • Verified policy files for accuracy, collaborating with underwriting to resolve discrepancies and ensure proper documentation.
  • Booked and issued insurance policies and endorsements using policy administration systems, distributing them to agents and brokers promptly.
  • Handled billing and accounting corrections to policy premiums, contributing to accurate financial reporting.
  • Maintained a solid understanding of company systems, workflows, and guidelines to ensure up-to-date and accurate policy processing.

Education

Associate of Applied Science - Pharmacy Technician

Stratford University
Richmond, VA
06.2015

Skills

  • Claims Processing
  • Claims analysis
  • Teamwork and Collaboration
  • Customer Service
  • Documentation skills
  • Task Prioritization

Timeline

Claims Technician

James River Insurance Agency
08.2016 - Current

Multi-Departmental Specialist

CHEMREAT
03.2015 - 08.2016

Policy Technician

MARKEL INSURANCE
08.2008 - 05.2014

Associate of Applied Science - Pharmacy Technician

Stratford University

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NaSharda Clevert