Nashay Brown
St. Louis,MO
Summary
Healthcare and customer service professional with experience in patient care, clinical support, and administrative operations. Known for compassionate care, accurate documentation, and efficiency in fast-paced environments.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Digital Personal Shopper
Walmart
St. Louis, MO
12.2017 - Current
- Curated personalized shopping experiences for customers based on preferences.
- Assisted customers with product selection and recommendations during shopping sessions.
- Managed online orders and ensured timely fulfillment for customer requests.
- Collaborated with store associates to maintain product availability and visibility.
- Utilized Walmart's digital tools for efficient inventory management and order processing.
- Processed customer transactions at checkout, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Customer Service Representative
Classic Aire Care
07.2024 - 01.2026
- Managed customer calls, scheduling, and database updates to enhance daily operations.
- Assisted customers with inquiries regarding HVAC services and products.
- Educated customers on maintenance and care for heating and cooling systems.
- Managed customer calls, scheduling, and database updates to support daily operations.
- Processed service orders and handled billing inquiries for customer accounts.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
Home Health Aide
Unique Quality Home Care, LLC
01.2016 - 09.2025
- Delivered administrative support through efficient phone handling, scheduling, documentation, and data entry to enhance client care coordination.
- Assisted clients with mobility and transfers to ensure safety and comfort.
- Administered medications as per physician instructions and client care plans.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained a clean and safe environment for clients through routine housekeeping tasks.
- Ensured clean and safe environment for clients by conducting routine housekeeping tasks, contributing to their overall health and safety.
- Assisted patients with daily activities and personal care needs. by assisting with personal hygiene tasks and completing basic household chores.
Customer Service Representative
Concentrix
09.2019 - 07.2024
- Resolved customer inquiries, ensuring consistent support and satisfaction.
- Processed service orders and addressed billing inquiries to maintain account accuracy.
- Processed service orders and handled billing inquiries for customer accounts.
- Answered customer inquiries, delivering accurate product and service information.
Education
High School Diploma -
Excel High School
Minnetonka, MN 08.2025 - 08.2026
Skills
- Product knowledge
- Inventory management
- Scheduling
- Customer Service
- Data Entry
- Team collaboration
- Effective communication
- Team collaboration
- Time Management
- Patient Care
- Data Entry
Personal Information
Title: Home Health Aide | Customer Service Professional
Timeline
High School Diploma -
Excel High School
08.2025 - 08.2026
Customer Service Representative
Classic Aire Care
07.2024 - 01.2026
Customer Service Representative
Concentrix
09.2019 - 07.2024
Digital Personal Shopper
Walmart
12.2017 - Current
Home Health Aide
Unique Quality Home Care, LLC
01.2016 - 09.2025