Na’Shay K. Minter
Grand Rapids,MI
Summary
6+ years working with different clients and patients, providing exceptional medical support. 5+ years' experience working in office 1+ years remote
Overview
6
6
years of professional experience
Work History
Medical Assistant
ComforCare
01.2022 - 02.2025
- Handles inbound and outbound calls
- Basic troubleshooting
- Give Medication
- Travel to resident
- Bathe patients
- Clean their homes/ Prepare meals
- Trained to handle all medical devices
Customer Service Rep
Trinity Health
10.2020 - 11.2021
- Meet client sales objectives
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
Nursing Assistant
Sunrise of Cascade
10.2018 - 10.2021
- Ability to show empathy for patients well being and care
- Documentation, data entry, organization and problem-solving skills are desirable
- Ability to handle detailed work with a high degree of accuracy and speed
- Ideally able to respond and be ready to care for all patients in need of daily care
Education
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06.2018
Skills
- Medical assistant
- Care giver
- Customer Service
- Receptionist
- 40 WPM
- Ability to engage and speak to customers
- High level of customer service
- Knowledge and experience using computers
- Communicating effectively and professionally
- Microsoft office applications
- Ability to multi task
Timeline
Medical Assistant
ComforCare
01.2022 - 02.2025
Customer Service Rep
Trinity Health
10.2020 - 11.2021
Nursing Assistant
Sunrise of Cascade
10.2018 - 10.2021
High School Diploma -
Ottawa Hills High School