Ambitious, career-focused job seeker, anxious to obtain an entry-level Human Resources position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Nasheka Hicks
Wichita,KS
Summary
Overview
8
years of professional experience
Work History
MOBILE CALL CENTER
CUSTOMER SERVICE REPRESENTATIVE
07.2021 - Current
Job overview
- Take payments over the phone via card or checking account
- Troubleshoot phones technical issues
- Break down bill and explain charges
- Set up payment arrangements.
ASCENSION VIA CHRISTI ST FRANCIS
SWITCHBOARD OPERATOR
07.2016 - 07.2021
Job overview
- Receives and relays internal and external calls and provides general information according to protocol
- Maintains desk directories, on-call list, reference guides and other associated reference materials
- Operates beeper and paging system to contact personnel and code team
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Education
Purdue University GlobalWest Lafayette, IN
Bachelor of Science from Business Administration And Management
University Overview
south high
High school diploma
University Overview
GPA: 3.87, Had honors English classes, Pyxis Employment Program
october 2017
Pharmacy technician, allied healthcare training llc
University Overview
Flint Hills Job Corp
Certified Nursing Assistant License
University Overview
Skills
- Communication Management
- Team Player
- Conflict Management
- Administrative Support
- Technical Support
- Microsoft Office and Docusign
- Product Knowledge
- Data Entry
- Data Collection
- Call Management
- Paperwork Processing
- Complaint Resolution
- Account Updating
- High-Energy Attitude
- Positive and Professional
- Prioritization
- De-Escalation Techniques
- Complaint Handling
- Active Listening
- Multi-Task Management
Timeline
CUSTOMER SERVICE REPRESENTATIVE
MOBILE CALL CENTER
07.2021 - Current
SWITCHBOARD OPERATOR
ASCENSION VIA CHRISTI ST FRANCIS
07.2016 - 07.2021
Purdue University Global
Bachelor of Science from Business Administration And Management
south high
High school diploma
october 2017
Pharmacy technician, allied healthcare training llc
Flint Hills Job Corp
Certified Nursing Assistant License