Nashira Johnson Willis
Mankato,Mn
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Teacher
Little Butterflies Lavon Learning Center
05.2021 - 02.2022
- Worked with parents and daycare management to address behavioral and learning issues.
- Kept daily logs of each person's activities, behaviors, meals, and naps.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Monitored student progress and provided feedback to parents and supervisors.
Bakery Manager
Val’s Cheesecakes
04.2022 - 01.2023
- Coordinated special events with local businesses, schools and other community organizers.
- Oversaw special-order fulfillment via web and email for individual guests and corporate accounts.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Facilitated opening and closing of bakery by balancing cash drawer and making bank deposits.
- Cross-trained team members to build individual capabilities and secure adequate bakery coverage.
Teacher
Bear Creek Lodge Learning Center
05.2023 - 08.2024
- Allotted plenty of time for outdoor recreation.
- Keep a kid-friendly environment with plenty of opportunities for activities.
- Taught children new concepts like colors, shapes, and letters.
Claims Analysis
Chiron billing llc
Mankato, mn
07.2024 - 07.2025
- Detail-oriented Claims Analyst with extensive experience in billing and coding practices to ensure accurate claim submissions.
- Proficient in analyzing complex insurance claims and identifying discrepancies to facilitate timely resolutions.
- Skilled in utilizing various billing software and electronic health record systems to streamline the claims process.
Food Service Assistant
Mankato Schools
Mankato, MN
09.2025 - 05.2026
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Assisted in daily kitchen operations, ensuring cleanliness and organization.
- Managed inventory of food supplies, minimizing waste through efficient stock rotation.
- Collaborated with team members to streamline food preparation processes.
- Supported special dietary needs by customizing meal plans for students.
- Maintained accurate records of food safety and sanitation standards.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
Education
High School Diploma - undefined
Crandall High School
05.2017
Skills
- Achieved effective leadership outcomes through team collaboration
- Improved management practices resulting in enhanced productivity
- Streamlined organizational processes that led to increased efficiency
- Produced high-quality documents using Microsoft Word to support projects
- Completed typing tasks promptly to meet deadlines
- Executed accurate money handling that contributed to financial integrity
- Enhanced customer service experiences resulting in higher satisfaction ratings
- Fostered teamwork that led to successful project completions
- Delivered clear communication that improved team dynamics
- Demonstrated patience which contributed to positive customer interactions
- Provided first aid that ensured immediate response in emergencies
- Maintained food safety standards that reduced health risks
- Optimized food management practices leading to improved service quality
LANGUAGES
English | Native
Timeline
Food Service Assistant
Mankato Schools
09.2025 - 05.2026
Claims Analysis
Chiron billing llc
07.2024 - 07.2025
Teacher
Bear Creek Lodge Learning Center
05.2023 - 08.2024
Bakery Manager
Val’s Cheesecakes
04.2022 - 01.2023
Teacher
Little Butterflies Lavon Learning Center
05.2021 - 02.2022
High School Diploma - undefined
Crandall High School